One Hour Heating & Air Conditioning
Customer Relations Specialist
One Hour Heating & Air Conditioning, Berlin, Maryland, United States, 21811
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Do you have what it takes to work for the BEST?
One Hour Heating and Air Conditioning and Benjamin Franklin Plumbing is looking for a rockstar
Customer Care Specialist
who will be working in a fast-paced, high-volume environment while ensuring that the first interaction a customer has with our company is of the highest standard in terms of service quality.
Come and Grow with us!
Responsibilities:
Ensure all calls are answered promptly
Internal Team Member Support
Maintain an above-average call conversion ratio on all incoming calls and motivate
Build sustainable relationships and engage customers by taking the extra mile
Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc.
Respond to customer inquiries regarding company schedule, requested lead times, equipment service, service invoicing and general inquires
Maintain customer database, ensuring complete, accurate and updated entry of information
Effectively manage conflict resolution with customers, through clear communication, addressing all concerns, questions, or problems expediently
Perform administrative duties to assist with the overall efficiency of the operation at management’s request
Qualifications:
Outgoing, confident and friendly personality
Always on time attitude
Knowledgeable in Microsoft suite, Google docs and basic computer skills.
The willingness to learn and grow with the company Exceptional attention to detail and organizational capabilities
Strong time management skills and ability to prioritize tasks
Excellent communication and interpersonal skills
We believe our greatest assets are our employees!
Benefits:
Great compensation that grows as you grow
Health Insurance
IRA with employer matching
PTO
Unlimited bonus incentives!
Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first:
Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it!
Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!
#J-18808-Ljbffr
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Do you have what it takes to work for the BEST?
One Hour Heating and Air Conditioning and Benjamin Franklin Plumbing is looking for a rockstar
Customer Care Specialist
who will be working in a fast-paced, high-volume environment while ensuring that the first interaction a customer has with our company is of the highest standard in terms of service quality.
Come and Grow with us!
Responsibilities:
Ensure all calls are answered promptly
Internal Team Member Support
Maintain an above-average call conversion ratio on all incoming calls and motivate
Build sustainable relationships and engage customers by taking the extra mile
Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc.
Respond to customer inquiries regarding company schedule, requested lead times, equipment service, service invoicing and general inquires
Maintain customer database, ensuring complete, accurate and updated entry of information
Effectively manage conflict resolution with customers, through clear communication, addressing all concerns, questions, or problems expediently
Perform administrative duties to assist with the overall efficiency of the operation at management’s request
Qualifications:
Outgoing, confident and friendly personality
Always on time attitude
Knowledgeable in Microsoft suite, Google docs and basic computer skills.
The willingness to learn and grow with the company Exceptional attention to detail and organizational capabilities
Strong time management skills and ability to prioritize tasks
Excellent communication and interpersonal skills
We believe our greatest assets are our employees!
Benefits:
Great compensation that grows as you grow
Health Insurance
IRA with employer matching
PTO
Unlimited bonus incentives!
Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first:
Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it!
Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!
#J-18808-Ljbffr