Bellco
Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America
Job Description Posted Monday, December 8, 2025 at 9:00 AM
Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not‑for‑profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial‑service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
LOCATION:
Corporate
DIVISION:
CMXO
Function Description The Consumer Titles Specialist II will collaborate with the Consumer Servicing team. This role is key to ensuring the seamless end‑to‑end title process of collateralized loans and leases. Responsibilities include processing paid in full reports, resolving rejections, incoming loan packages, unperfected lien outreach for direct and indirect collateralized loans, processing incoming perfected titles, out of state transfer requests and completing title documents while also supporting inbound and outbound calls. Reverse shadowing and training overview and support of specific tasks are also required. This position must have excellent customer service skills in all interactions, including de‑escalating scenarios with an aptitude for shifting priorities based on business needs and working collaboratively with their team members, credit union staff and members.
Organizational Relationships Reports to: Sr Manager of Consumer Operations
Contacts: All levels of credit union employees and members
Qualifications/Requirements Experience
Minimum 2 years preferably in customer/member service role.
Minimum 1 year experience with titles required.
Knowledge of MicroSoft Office (Word, Excel, Outlook, PowerPoint).
Basic knowledge of Consumer Lending originations or financial industry experience preferred
Education:
Associates degree in related field or equivalent experience preferred
Skills
Ability to understand and execute tasks within Service Level Agreements (SLAs), required
Ability to solve problems and analyze with a high degree of accuracy
Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast paced, deadline driven environment
Ability to work independently while promoting a positive team environment
Perform basic mathematical computations; Effectively communicate verbally and in writing, comprehend materials and follow instructions
Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills
Essential Functions
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
2. Review and support all activities associated with Consumer Processing. Includes day‑to‑day relationships, setting and accomplishing priorities, while maintaining a high level of productivity, and quality standards.
Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
Ensure accuracy and completion of activities associated with the processing of all consumer title processes in effort to minimize rejections/delays.
Tracking individual productivity and results to maintain and meet established team & department SLAs
Responding to all member inquiries and questions while providing excellent member service related to transitions via outbound and inbound calls and email
7. Interact with governmental agencies and dealerships assisting them with error resolutions, lien perfections and general title questions while creating solutions and determining when scenarios should be escalated.
Support and execute timely follow up on unperfected liens for direct and indirect collateralized loans, providing support and solutions for timely resolution.
Report on vendor performance and service standards to management team as necessary.
Regular and punctual attendance with flexible schedule
Management retains the discretion to add to or change the duties of the position as business need dictates.
Working Conditions Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401(k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non‑exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non‑branch management roles may be eligible for an annual managerial bonus.
Non‑branch non‑management roles may be eligible for on‑the‑spot bonuses for extraordinary performance.
Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America
#J-18808-Ljbffr
Job Description Posted Monday, December 8, 2025 at 9:00 AM
Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not‑for‑profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial‑service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
LOCATION:
Corporate
DIVISION:
CMXO
Function Description The Consumer Titles Specialist II will collaborate with the Consumer Servicing team. This role is key to ensuring the seamless end‑to‑end title process of collateralized loans and leases. Responsibilities include processing paid in full reports, resolving rejections, incoming loan packages, unperfected lien outreach for direct and indirect collateralized loans, processing incoming perfected titles, out of state transfer requests and completing title documents while also supporting inbound and outbound calls. Reverse shadowing and training overview and support of specific tasks are also required. This position must have excellent customer service skills in all interactions, including de‑escalating scenarios with an aptitude for shifting priorities based on business needs and working collaboratively with their team members, credit union staff and members.
Organizational Relationships Reports to: Sr Manager of Consumer Operations
Contacts: All levels of credit union employees and members
Qualifications/Requirements Experience
Minimum 2 years preferably in customer/member service role.
Minimum 1 year experience with titles required.
Knowledge of MicroSoft Office (Word, Excel, Outlook, PowerPoint).
Basic knowledge of Consumer Lending originations or financial industry experience preferred
Education:
Associates degree in related field or equivalent experience preferred
Skills
Ability to understand and execute tasks within Service Level Agreements (SLAs), required
Ability to solve problems and analyze with a high degree of accuracy
Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast paced, deadline driven environment
Ability to work independently while promoting a positive team environment
Perform basic mathematical computations; Effectively communicate verbally and in writing, comprehend materials and follow instructions
Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills
Essential Functions
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
2. Review and support all activities associated with Consumer Processing. Includes day‑to‑day relationships, setting and accomplishing priorities, while maintaining a high level of productivity, and quality standards.
Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
Ensure accuracy and completion of activities associated with the processing of all consumer title processes in effort to minimize rejections/delays.
Tracking individual productivity and results to maintain and meet established team & department SLAs
Responding to all member inquiries and questions while providing excellent member service related to transitions via outbound and inbound calls and email
7. Interact with governmental agencies and dealerships assisting them with error resolutions, lien perfections and general title questions while creating solutions and determining when scenarios should be escalated.
Support and execute timely follow up on unperfected liens for direct and indirect collateralized loans, providing support and solutions for timely resolution.
Report on vendor performance and service standards to management team as necessary.
Regular and punctual attendance with flexible schedule
Management retains the discretion to add to or change the duties of the position as business need dictates.
Working Conditions Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401(k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non‑exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non‑branch management roles may be eligible for an annual managerial bonus.
Non‑branch non‑management roles may be eligible for on‑the‑spot bonuses for extraordinary performance.
Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America
#J-18808-Ljbffr