Goldschmitt and Associates (G&A)
Payments Resolution Lead
Goldschmitt and Associates (G&A), Granite Heights, Wisconsin, United States
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Payments Resolution Lead
role at
Goldschmitt and Associates (G&A) .
Summary: Goldschmitt and Associates is seeking an experienced Payments Resolution Lead, who serves as the Lead Contractor representative for payment resolution operations. This role performs all duties of Payments & Payment Resolution staff while also handling administrative and supervisory responsibilities, ensuring timely, accurate, and compliant payment resolution support. The Lead provides day-to-day guidance to the team, trains new hires, and independently executes complex payment resolution assignments requiring sound judgment. Preference will be given to candidates who live within 50 miles of Austin, Texas or Waco, Texas. Onsite travel required if residing outside of a commutable distance of those locations.
Responsibilities
Perform all functions of Payments & Payment Resolution staff including payment review, discrepancy research, resolution processing, documentation, and stakeholder communication
Serve as the Lead Contractor representative for payment resolution operations
Execute Contractor administrative functions, including:
Team timekeeping oversight
Leave review and approval
Basic workload coordination
Independently complete assignments involving numerous steps that vary in nature and sequence, using strong subject matter expertise and judgment
Apply basic accounting principles to analyze payment issues, verify accuracy, and support resolution decisions
Support team leadership activities in a supervisory or Team Lead capacity, including monitoring task completion and quality
Train and onboard new contract hires, including preparing training materials, running training sessions, and validating readiness
Escalate complex issues, trends, or systemic payment problems to the Program Manager and Government stakeholders as appropriate
Contribute to continuous improvement of payment resolution procedures, templates, and job aids
Perform additional duties as needed
Qualifications
Necessary Skills and Knowledge:
Strong attention to detail, documentation discipline, and ability to meet deadlines
Strong written and verbal communication skills
Minimum Qualifications:
Possess a high school diploma or equivalent certification, such as the GED
Possess at least 3 years of experience in payment resolution, accounting support, financial operations, or a closely related field
Possess the ability to perform basic accounting functions (e.g. reconciliation support, transaction validation, error identification)
Possess prior supervisory, team lead, or training role
Preferred Qualifications:
Experience supporting federal or state payment programs
Familiarity with payment processing systems, case management platforms, or financial workflow tools
Experience creating training/job aids for operational teams
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, General Business, and Education
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at Goldschmitt and Associates (G&A) by 2x.
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Payments Resolution Lead
role at
Goldschmitt and Associates (G&A) .
Summary: Goldschmitt and Associates is seeking an experienced Payments Resolution Lead, who serves as the Lead Contractor representative for payment resolution operations. This role performs all duties of Payments & Payment Resolution staff while also handling administrative and supervisory responsibilities, ensuring timely, accurate, and compliant payment resolution support. The Lead provides day-to-day guidance to the team, trains new hires, and independently executes complex payment resolution assignments requiring sound judgment. Preference will be given to candidates who live within 50 miles of Austin, Texas or Waco, Texas. Onsite travel required if residing outside of a commutable distance of those locations.
Responsibilities
Perform all functions of Payments & Payment Resolution staff including payment review, discrepancy research, resolution processing, documentation, and stakeholder communication
Serve as the Lead Contractor representative for payment resolution operations
Execute Contractor administrative functions, including:
Team timekeeping oversight
Leave review and approval
Basic workload coordination
Independently complete assignments involving numerous steps that vary in nature and sequence, using strong subject matter expertise and judgment
Apply basic accounting principles to analyze payment issues, verify accuracy, and support resolution decisions
Support team leadership activities in a supervisory or Team Lead capacity, including monitoring task completion and quality
Train and onboard new contract hires, including preparing training materials, running training sessions, and validating readiness
Escalate complex issues, trends, or systemic payment problems to the Program Manager and Government stakeholders as appropriate
Contribute to continuous improvement of payment resolution procedures, templates, and job aids
Perform additional duties as needed
Qualifications
Necessary Skills and Knowledge:
Strong attention to detail, documentation discipline, and ability to meet deadlines
Strong written and verbal communication skills
Minimum Qualifications:
Possess a high school diploma or equivalent certification, such as the GED
Possess at least 3 years of experience in payment resolution, accounting support, financial operations, or a closely related field
Possess the ability to perform basic accounting functions (e.g. reconciliation support, transaction validation, error identification)
Possess prior supervisory, team lead, or training role
Preferred Qualifications:
Experience supporting federal or state payment programs
Familiarity with payment processing systems, case management platforms, or financial workflow tools
Experience creating training/job aids for operational teams
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, General Business, and Education
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at Goldschmitt and Associates (G&A) by 2x.
#J-18808-Ljbffr