OneWater Marine
Position Summary: Service Advisors are responsible for providing excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner.
Essential Duties and Responsibilities
Schedules service work and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
Maintains repair records for use in supervision or control.
Manages technician’s workflow and schedules assigned repair orders appropriately.
Performs detailed write‑up of customer concerns and incorporates required work utilizing “Complaint, Cause & Correction” on each repair order and provides timely estimates for customer approval.
Collaborates with the service manager to improve internal processes, workflow, and operational efficiency.
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
Helps maintain the flow and distribution of supplies and parts; assists in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold.
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve customers.
Obtains warranty or service contract approvals in a timely manner.
Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Performs quality control checks on finished boats, assuring completion of repairs and cleanliness.
Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians.
Monitors and implements legal compliance measures.
Skills
Excellent interpersonal and communication skills.
Ability to build and maintain customer relationships.
Ability to manage service schedules and appointments.
Ability to prioritize tasks in a fast‑paced environment.
Detail‑oriented with accurate documentation and reporting.
Efficient in managing workflow and ensuring customer expectations are met.
Qualifications / Requirements
High school diploma or equivalent (required).
Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in automotive, marine, or related industries.
Experience working in a service department (marine service experience is a strong advantage).
Knowledge of marine equipment, boats, engines, and parts (strongly preferred).
Familiarity with basic marine maintenance and repair terminology.
Physical Demands Use the rating scale below to indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C = Constantly, F = Frequently, O = Occasionally, R = Rarely.
Remaining in a stationary position, often standing or sitting for prolonged periods: F
Repeating motions that may include the wrists, hands and/or fingers: F
Moving about to accomplish tasks or moving from one worksite to another: F
Operating motor vehicle: O
Communicating with others to exchange information: C
Assessing the accuracy, neatness and thoroughness of the work assigned: C
Hearing: C
Talking: C
Seeing: C
Eye/Hand/Foot Coordination: F
Work Environment Environmental Conditions: No adverse environmental conditions expected. There is no poor ventilation, hazardous conditions, small enclosed spaces, or noisy environments.
Physical Demands: Sedentary work that primarily involves sitting/standing; light work that includes moving objects up to 20 pounds.
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Retail
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Essential Duties and Responsibilities
Schedules service work and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
Maintains repair records for use in supervision or control.
Manages technician’s workflow and schedules assigned repair orders appropriately.
Performs detailed write‑up of customer concerns and incorporates required work utilizing “Complaint, Cause & Correction” on each repair order and provides timely estimates for customer approval.
Collaborates with the service manager to improve internal processes, workflow, and operational efficiency.
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
Helps maintain the flow and distribution of supplies and parts; assists in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold.
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve customers.
Obtains warranty or service contract approvals in a timely manner.
Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Performs quality control checks on finished boats, assuring completion of repairs and cleanliness.
Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians.
Monitors and implements legal compliance measures.
Skills
Excellent interpersonal and communication skills.
Ability to build and maintain customer relationships.
Ability to manage service schedules and appointments.
Ability to prioritize tasks in a fast‑paced environment.
Detail‑oriented with accurate documentation and reporting.
Efficient in managing workflow and ensuring customer expectations are met.
Qualifications / Requirements
High school diploma or equivalent (required).
Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in automotive, marine, or related industries.
Experience working in a service department (marine service experience is a strong advantage).
Knowledge of marine equipment, boats, engines, and parts (strongly preferred).
Familiarity with basic marine maintenance and repair terminology.
Physical Demands Use the rating scale below to indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C = Constantly, F = Frequently, O = Occasionally, R = Rarely.
Remaining in a stationary position, often standing or sitting for prolonged periods: F
Repeating motions that may include the wrists, hands and/or fingers: F
Moving about to accomplish tasks or moving from one worksite to another: F
Operating motor vehicle: O
Communicating with others to exchange information: C
Assessing the accuracy, neatness and thoroughness of the work assigned: C
Hearing: C
Talking: C
Seeing: C
Eye/Hand/Foot Coordination: F
Work Environment Environmental Conditions: No adverse environmental conditions expected. There is no poor ventilation, hazardous conditions, small enclosed spaces, or noisy environments.
Physical Demands: Sedentary work that primarily involves sitting/standing; light work that includes moving objects up to 20 pounds.
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Retail
#J-18808-Ljbffr