CPI Security
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC!
What You'll Do
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions‑based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes troubleshooting technical issues, answering questions or concerns regarding systems or services.
Problem‑solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customers to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short‑ & long‑term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that’s made up of a diverse group of people
Talk about perks! An on‑site café, coffee/smoothie bar, walking trail, basketball court, and state‑of‑the‑art fitness facility with a dedicated Fitness Director
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Construction, Software Development, and IT Services and IT Consulting
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What You'll Do
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions‑based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes troubleshooting technical issues, answering questions or concerns regarding systems or services.
Problem‑solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customers to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short‑ & long‑term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that’s made up of a diverse group of people
Talk about perks! An on‑site café, coffee/smoothie bar, walking trail, basketball court, and state‑of‑the‑art fitness facility with a dedicated Fitness Director
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Construction, Software Development, and IT Services and IT Consulting
#J-18808-Ljbffr