Hillebrand Gori - A company of DHL
Customer Service Rep – Bulk Wine
Hillebrand Gori - A company of DHL, Houston, Texas, United States, 77246
Job Title:
Customer Service Rep – Bulk Wine
Job Location:
Houston, TX
Step into the Future with Hillebrand Gori! Hillebrand Gori USA, LLC, is currently seeking an experienced Bulk Wine Logistics Coordinator.
As Bulk Wine Logistics Coordinator, you will play a key role in ensuring smooth and efficient operations. In this position, you will provide day‑to‑day administrative support for contact center programmes and activities, helping deliver exceptional sales and service propositions and enhance customer satisfaction in alignment with business strategy, Group guidelines and policies.
You will collaborate closely with internal teams (bulk operations, sales and procurement) and external partners (customers) to coordinate and deliver market‑competitive services quickly and effectively to our customer base.
Key Responsibilities
Under direct supervision, provide administrative support for inbound and outbound phone calls, emails, web‑based chats and instant messaging, and multiple forms of voice and data‑centric communication related to customer service.
Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails and web‑based chats.
Order processing: receive documents and initiate logging, confirm compliance with all customs requirements, process all documents, coordinate cargo availability and arrange pickup and delivery, and finalise billing and distribute documents.
Shipment status reporting: review daily monitoring reports, ensure all measurement standards are met and proactively report non‑conformities.
Maintenance: ensure all tables are complete and current, assist with accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and accurate.
Align customer, sales team and operations team order expectations.
Investigate and resolve chargebacks and shipping discrepancies.
Coordinate customer credits and debits.
Index regional assortments.
Gather and catalogue international special projects and exceptions.
Communicate critical operational information to other offices.
Expand current order material to incorporate additional users and functionality.
Coordinate with other departments as needed.
Ensure regionally led offices and sales managers take action on critical order conditions.
Requirements
Bachelor's degree preferred.
Degree in supply chain or maritime logistics.
Attention to detail.
Ability to prioritise and meet deadlines.
Preferred: experience using transportation management systems and Hillebrand’s systems.
Proficiency in Microsoft Office, including Microsoft Excel.
Ability and willingness to travel domestically and internationally.
Physical ability to communicate clearly and accurately, operate a computer and other office equipment.
Benefits
Work in a diverse and dynamic culture that promotes inclusion, growth and development.
Comprehensive compensation (competitive salary and bonus incentive plan) and benefits (medical, dental and vision).
Generous PTO plan (including sick days, floating holidays) and a 401(k) match.
Hybrid work environment.
Pay range $50,000–$55,000 total compensation (based on experience)
To learn more about Hillebrand Gori, please click HERE.
#J-18808-Ljbffr
Customer Service Rep – Bulk Wine
Job Location:
Houston, TX
Step into the Future with Hillebrand Gori! Hillebrand Gori USA, LLC, is currently seeking an experienced Bulk Wine Logistics Coordinator.
As Bulk Wine Logistics Coordinator, you will play a key role in ensuring smooth and efficient operations. In this position, you will provide day‑to‑day administrative support for contact center programmes and activities, helping deliver exceptional sales and service propositions and enhance customer satisfaction in alignment with business strategy, Group guidelines and policies.
You will collaborate closely with internal teams (bulk operations, sales and procurement) and external partners (customers) to coordinate and deliver market‑competitive services quickly and effectively to our customer base.
Key Responsibilities
Under direct supervision, provide administrative support for inbound and outbound phone calls, emails, web‑based chats and instant messaging, and multiple forms of voice and data‑centric communication related to customer service.
Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails and web‑based chats.
Order processing: receive documents and initiate logging, confirm compliance with all customs requirements, process all documents, coordinate cargo availability and arrange pickup and delivery, and finalise billing and distribute documents.
Shipment status reporting: review daily monitoring reports, ensure all measurement standards are met and proactively report non‑conformities.
Maintenance: ensure all tables are complete and current, assist with accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and accurate.
Align customer, sales team and operations team order expectations.
Investigate and resolve chargebacks and shipping discrepancies.
Coordinate customer credits and debits.
Index regional assortments.
Gather and catalogue international special projects and exceptions.
Communicate critical operational information to other offices.
Expand current order material to incorporate additional users and functionality.
Coordinate with other departments as needed.
Ensure regionally led offices and sales managers take action on critical order conditions.
Requirements
Bachelor's degree preferred.
Degree in supply chain or maritime logistics.
Attention to detail.
Ability to prioritise and meet deadlines.
Preferred: experience using transportation management systems and Hillebrand’s systems.
Proficiency in Microsoft Office, including Microsoft Excel.
Ability and willingness to travel domestically and internationally.
Physical ability to communicate clearly and accurately, operate a computer and other office equipment.
Benefits
Work in a diverse and dynamic culture that promotes inclusion, growth and development.
Comprehensive compensation (competitive salary and bonus incentive plan) and benefits (medical, dental and vision).
Generous PTO plan (including sick days, floating holidays) and a 401(k) match.
Hybrid work environment.
Pay range $50,000–$55,000 total compensation (based on experience)
To learn more about Hillebrand Gori, please click HERE.
#J-18808-Ljbffr