Munchsupply
Do you love working with talented people? So do we!
Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.
Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.
Location:
REMOTE
Job Id: 3062-MARCONE AP
# of Openings: 1
About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L‑G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.
The Inside Sales Representative is responsible for managing and growing relationships across an assigned customer base. This role handles inbound requests, makes targeted outbound calls, processes orders, resolves issues, and reinforces the company’s value proposition. Success in this role requires strong communication, consistent follow-through, and the ability to diagnose customer needs and match them with the right products and solutions. The ISR directly contributes to revenue growth, retention, and customer experience.
Customer Engagement & Outbound Sales
Make 15–30 outbound calls per day to grow wallet share and increase order frequency.
Communicate the company’s value, programs, and solutions.
Order Management & Support
Respond to customer requests for pricing, product details, availability, and order status.
Process orders accurately, including special orders.
Own customer issues end‑to‑end until resolved.
Research and resolve billing questions, product issues, and order discrepancies.
Follow up on open questions and ensure timely closure.
Value Presentation & Upsell
Recommend additional products based on identified needs.
Explain solution fit, handle objections, and advance the sale.
Confirm next steps and schedule follow‑ups.
Systems, Documentation & Coordination
Maintain accurate notes, next steps, and stages in CRM.
Communicate customer trends or issues to leadership.
Partner effectively with Operations, Service, and Marketing.
Qualifications
High School Diploma or GED equivalent
2 years prior call center experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.
Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.
Physical Requirements
Bending, lifting, and carrying materials weighing up to 50 lbs.
Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
Continuous use of fingers, hands, and arms for computer and office‑related tasks
Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
Regular verbal communication via phone and in‑person interactions (up to 6 hours daily)
What We Offer:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short‑ and long‑term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre‑Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job‑related pre‑employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E‑Verify to confirm employment eligibility in the United States.
CORPORATE One City Place, Suite 400 St Louis, MO 63141 (800) 464-6172
#J-18808-Ljbffr
Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.
Location:
REMOTE
Job Id: 3062-MARCONE AP
# of Openings: 1
About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L‑G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.
The Inside Sales Representative is responsible for managing and growing relationships across an assigned customer base. This role handles inbound requests, makes targeted outbound calls, processes orders, resolves issues, and reinforces the company’s value proposition. Success in this role requires strong communication, consistent follow-through, and the ability to diagnose customer needs and match them with the right products and solutions. The ISR directly contributes to revenue growth, retention, and customer experience.
Customer Engagement & Outbound Sales
Make 15–30 outbound calls per day to grow wallet share and increase order frequency.
Communicate the company’s value, programs, and solutions.
Order Management & Support
Respond to customer requests for pricing, product details, availability, and order status.
Process orders accurately, including special orders.
Own customer issues end‑to‑end until resolved.
Research and resolve billing questions, product issues, and order discrepancies.
Follow up on open questions and ensure timely closure.
Value Presentation & Upsell
Recommend additional products based on identified needs.
Explain solution fit, handle objections, and advance the sale.
Confirm next steps and schedule follow‑ups.
Systems, Documentation & Coordination
Maintain accurate notes, next steps, and stages in CRM.
Communicate customer trends or issues to leadership.
Partner effectively with Operations, Service, and Marketing.
Qualifications
High School Diploma or GED equivalent
2 years prior call center experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.
Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.
Physical Requirements
Bending, lifting, and carrying materials weighing up to 50 lbs.
Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
Continuous use of fingers, hands, and arms for computer and office‑related tasks
Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
Regular verbal communication via phone and in‑person interactions (up to 6 hours daily)
What We Offer:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short‑ and long‑term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre‑Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job‑related pre‑employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E‑Verify to confirm employment eligibility in the United States.
CORPORATE One City Place, Suite 400 St Louis, MO 63141 (800) 464-6172
#J-18808-Ljbffr