American Landscaping Partners
Account Manager – Landscape Services
Salary - $60,000 - $80,000 + commission
Position Overview The Account Manager is responsible for managing existing customer relationships and driving revenue growth through enhancement sales. This role requires a comprehensive understanding of landscape production and services, ensuring excellent customer service and maintaining high‑quality standards.
Key Differentiators for the Account Manager Role
Customer Relationship Management: Proven expertise in managing and enhancing customer relationships, driving sales growth, and delivering exceptional service.
Operational Coordination: Coordinates job estimates, manages work tickets, and ensures projects are completed on schedule and within budget. Conducts property inspections and quality checks.
Financial Oversight: Monitors and analyzes financial performance of work tickets, manages budgets, and oversees billing processes to ensure profitability.
Communication and Collaboration: Maintains effective communication with internal teams, vendors, subcontractors, and customers.
Safety and Compliance: Promotes and enforces workplace safety and environmental practices.
Marketing and Sales: Develops strategies to drive sales growth and enhance market presence.
Adaptability and Responsiveness: Balances strategic planning with tactical execution, responding to dynamic operational demands while maintaining customer satisfaction.
Account Manager Responsibilities
Daily Operational Coordination: Participate in Morning Huddles and Sales Leadership Huddles. Review job planners and maps with Enhancement Crews. Create contract renewals in Aspire and distribute via DocuSign.
Financial and Administrative Oversight: Approve timesheets, review job tickets, submit receipts, and follow up on proposals and customer communications. Monitor Accounts Receivable balances and track sales goals.
Customer Engagement and Satisfaction: Respond to calls, texts, and emails within 24 hours. Conduct property audits, deliver Enhancement proposals, inspect work quality, and cross‑sell Maintenance and Irrigation services.
Quality Assurance: Inspect properties during and after job completion, coach crews, and communicate operational issues for resolution.
Preparation and Planning: Schedule jobs in Aspire, prepare organizational charts, print job planners, and verify property details.
Team Collaboration and Leadership: Hold weekly one‑on‑one meetings with Crew Leaders, participate in leadership meetings, and attend Production Meetings.
Seasonal Operations Management: Oversee snow management operations during snow season, ensuring safety and effective execution.
Qualifications
Education: Bachelor’s Degree preferred; Horticulture or related field highly desirable. Equivalent experience considered.
Industry Experience: 5–10 years in the landscape industry with strong knowledge of production and service delivery.
Leadership Experience: 5–7 years in a customer‑facing role with proven success in managing client relationships and driving sales growth.
Technical Skills: Proficient in Microsoft Office Suite and scheduling/reporting software.
Core Skills:
Team collaboration
Multitasking and prioritization
Horticultural knowledge
Analytical and organizational skills
Excellent communication skills
Performance Metrics
Client retention and satisfaction
Enhancement and cross‑sell revenue growth
Portfolio profitability and job margin performance
Timeliness and resolution of client concerns
Accuracy and timeliness of reporting and renewals
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Facilities Services
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Position Overview The Account Manager is responsible for managing existing customer relationships and driving revenue growth through enhancement sales. This role requires a comprehensive understanding of landscape production and services, ensuring excellent customer service and maintaining high‑quality standards.
Key Differentiators for the Account Manager Role
Customer Relationship Management: Proven expertise in managing and enhancing customer relationships, driving sales growth, and delivering exceptional service.
Operational Coordination: Coordinates job estimates, manages work tickets, and ensures projects are completed on schedule and within budget. Conducts property inspections and quality checks.
Financial Oversight: Monitors and analyzes financial performance of work tickets, manages budgets, and oversees billing processes to ensure profitability.
Communication and Collaboration: Maintains effective communication with internal teams, vendors, subcontractors, and customers.
Safety and Compliance: Promotes and enforces workplace safety and environmental practices.
Marketing and Sales: Develops strategies to drive sales growth and enhance market presence.
Adaptability and Responsiveness: Balances strategic planning with tactical execution, responding to dynamic operational demands while maintaining customer satisfaction.
Account Manager Responsibilities
Daily Operational Coordination: Participate in Morning Huddles and Sales Leadership Huddles. Review job planners and maps with Enhancement Crews. Create contract renewals in Aspire and distribute via DocuSign.
Financial and Administrative Oversight: Approve timesheets, review job tickets, submit receipts, and follow up on proposals and customer communications. Monitor Accounts Receivable balances and track sales goals.
Customer Engagement and Satisfaction: Respond to calls, texts, and emails within 24 hours. Conduct property audits, deliver Enhancement proposals, inspect work quality, and cross‑sell Maintenance and Irrigation services.
Quality Assurance: Inspect properties during and after job completion, coach crews, and communicate operational issues for resolution.
Preparation and Planning: Schedule jobs in Aspire, prepare organizational charts, print job planners, and verify property details.
Team Collaboration and Leadership: Hold weekly one‑on‑one meetings with Crew Leaders, participate in leadership meetings, and attend Production Meetings.
Seasonal Operations Management: Oversee snow management operations during snow season, ensuring safety and effective execution.
Qualifications
Education: Bachelor’s Degree preferred; Horticulture or related field highly desirable. Equivalent experience considered.
Industry Experience: 5–10 years in the landscape industry with strong knowledge of production and service delivery.
Leadership Experience: 5–7 years in a customer‑facing role with proven success in managing client relationships and driving sales growth.
Technical Skills: Proficient in Microsoft Office Suite and scheduling/reporting software.
Core Skills:
Team collaboration
Multitasking and prioritization
Horticultural knowledge
Analytical and organizational skills
Excellent communication skills
Performance Metrics
Client retention and satisfaction
Enhancement and cross‑sell revenue growth
Portfolio profitability and job margin performance
Timeliness and resolution of client concerns
Accuracy and timeliness of reporting and renewals
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Facilities Services
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