Automotive Service Advisor

Sioux Falls Ford is looking for a competent, friendly service advisor to join our established, family-owned, trusted dealership. The individual in this role would act as the point of contact for our service customers, from initial greeting to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills and computer skills.

Responsibilities

Listen to the customer's description of the concerns, checking vehicle maintenance records, and examining service schedules.

Consult with technicians regarding appropriate service options

Explain all service options to customers including time and cost estimates

Provide in-depth information on original equipment manufacturer (OEM) part options

Advise customers on warranty protections and other potential cost-saving service options

Track maintenance or repair status, complete reports on labor and cost of all services

Requirements

Excellent interpersonal communication skills

Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology

Compassionate, patient demeanor

Problem solving/critical thinking skills

Thrives in a fast-paced environment

Sioux Falls Ford Lincoln provides a rare blend of outstanding leadership and a culture that is distinctively people oriented.

Benefits:

Health Insurance (Including Wellness Benefit)

Dental and Vision Insurance

Life Insurance

401(k) with company matching after one year of service

Section 125 FLEX Account

EAP- Employee Assistance Program

Paid Vacation, Holiday, and Personal Time

Discounts on vehicles, service & parts – including immediate family members

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