Take2 Consulting, LLC
Helpdesk Specialist - Co Springs
Take2 Consulting, LLC, Colorado Springs, Colorado, United States, 80509
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Helpdesk Specialist - Co Springs
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Take2 Consulting, LLC
Overview Take2 is seeking a Helpdesk Specialist to support a federal client by providing technical assistance for mission‑critical systems related to national homeland security. The role involves serving as the initial point of contact for users, troubleshooting issues, and ensuring continuous operational support in a high‑security environment supporting the Secure Flight program.
Education & Certification Requirements Candidates should possess relevant experience in helpdesk, ServiceDesk, or customer service roles, with familiarity using incident management ticketing systems such as Remedy v20.02 or ServiceNow. No specific degree or certification is mandated.
Clearance Requirements Active Secret clearance is required.
Onsite Requirements This role is onsite in Colorado Springs, CO, with candidates expected to be available for onsite work during the transition period and to support 24/7 operations, including rotational on‑call schedules. Candidates must reside within a commutable distance to the location.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance via ticket, phone, email, or in person
Troubleshoot and resolve technical issues, including account creations, lockouts, and password changes
Record and document events and resolution steps in logs and incident management systems
Follow up on customer requests, update status, and communicate effectively
Log and route service requests and incidents in the incident management system
Maintain service level agreements related to desk side support and incident response
Escalate unresolved issues to the next level of support and coordinate with support team members
Input and convert critical time and event data into the vetting system, ensuring compliance with customer data formats such as XML
Qualifications
Up to 3 years of experience in helpdesk, ServiceDesk, call center, or related customer service roles
Experience utilizing incident management systems such as Remedy v20.02 or ServiceNow
Ability to work onsite in Colorado Springs, CO, and participate in rotational on‑call schedules
U.S. citizenship with no dual citizenship and current active Secret clearance
Willingness to support 24/7/365 operations and meet recall requirements
Desired Skills
Familiarity with federal security procedures and protocols
Experience with government or defense‑related IT support environments
Strong communication and problem‑solving skills
Ability to work effectively in a high‑pressure, mission‑critical environment
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
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Helpdesk Specialist - Co Springs
role at
Take2 Consulting, LLC
Overview Take2 is seeking a Helpdesk Specialist to support a federal client by providing technical assistance for mission‑critical systems related to national homeland security. The role involves serving as the initial point of contact for users, troubleshooting issues, and ensuring continuous operational support in a high‑security environment supporting the Secure Flight program.
Education & Certification Requirements Candidates should possess relevant experience in helpdesk, ServiceDesk, or customer service roles, with familiarity using incident management ticketing systems such as Remedy v20.02 or ServiceNow. No specific degree or certification is mandated.
Clearance Requirements Active Secret clearance is required.
Onsite Requirements This role is onsite in Colorado Springs, CO, with candidates expected to be available for onsite work during the transition period and to support 24/7 operations, including rotational on‑call schedules. Candidates must reside within a commutable distance to the location.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance via ticket, phone, email, or in person
Troubleshoot and resolve technical issues, including account creations, lockouts, and password changes
Record and document events and resolution steps in logs and incident management systems
Follow up on customer requests, update status, and communicate effectively
Log and route service requests and incidents in the incident management system
Maintain service level agreements related to desk side support and incident response
Escalate unresolved issues to the next level of support and coordinate with support team members
Input and convert critical time and event data into the vetting system, ensuring compliance with customer data formats such as XML
Qualifications
Up to 3 years of experience in helpdesk, ServiceDesk, call center, or related customer service roles
Experience utilizing incident management systems such as Remedy v20.02 or ServiceNow
Ability to work onsite in Colorado Springs, CO, and participate in rotational on‑call schedules
U.S. citizenship with no dual citizenship and current active Secret clearance
Willingness to support 24/7/365 operations and meet recall requirements
Desired Skills
Familiarity with federal security procedures and protocols
Experience with government or defense‑related IT support environments
Strong communication and problem‑solving skills
Ability to work effectively in a high‑pressure, mission‑critical environment
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
Referrals increase your chances of interviewing at Take2 Consulting, LLC by 2x.
Get notified about new Help Desk Specialist jobs in
Colorado Springs, CO .
#J-18808-Ljbffr