ChenMed
Outside Sales Consultant (Healthcare Sales)
ChenMed, Winter Park, Florida, United States, 32792
Outside Sales Consultant (Healthcare Sales)
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We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three tiers in the MGC Success Plan and growth career path at ChenMed.
The incumbent in this role develops skills to arrange, design and orchestrate sales events and to develop fun and cost‑effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential Job Duties / Responsibilities
Begin to nurture, build and cultivate direct-to-seniors and business‑to‑business partnerships to generate new patient opportunities year‑round.
Meet with independent seniors and groups in homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plan, coordinate and execute local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare‑eligible seniors, age 55 and older).
Cultivate strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partner with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
Schedule one‑on‑one sales meetings, referral relationships with plan agents, independent brokers and the senior community to deliver solutions on immediate customer requests. Manage vendors related to event planning and negotiate contracts with venues where events are taking place.
Ensure insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learn to use marketing and sales tools to identify solutions and sell to new customers. Maintain up‑to‑date client information in a designated CRM tool (e.g., Salesforce). Utilize CRM to document interactions and manage leads effectively.
Provide a monthly activity calendar reflecting community access points and new tabletop venues. Create penetration plans and initiatives in key target markets and channels.
Recover dormant customers via sales tools and marketing campaigns.
Drive new member growth by appropriately educating potential patients on our value proposition and healthcare model. Deliver presentations in front of large audiences.
Develop distribution channels to support new patient enrollment growth. Use all sales tools to ensure efficiency and collection of pertinent data.
Partner with sales leadership to improve the effectiveness of engagements with distributors, vendors and community partners.
Build trusting relationships with brokers/insurance agents/case workers/third‑party vendors associated with seniors under supervision. Develop and execute specific broker and partner strategies and plans.
Engage with new patients through and beyond their first appointment. Maintain relationships with enrolled patients to positively impact retention. Help address and resolve customer complaints and issues as required.
Perform other related duties as assigned.
Competencies Instills Trust
Follows through on commitments
Is seen as direct and trustful
Keeps confidences
Practices what he/she preaches
Shows consistency between words and actions
Results Driven
Has a strong bottom‑line orientation
Persists in accomplishing objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes others
Action Oriented
Readily acts on challenges, without unnecessary planning.
Identifies and seizes on new opportunities
Displays a can‑do attitude in good and tough times
Steps up to handle tough issues
Effective Communication
Is effective in a variety of communication settings: one‑on‑one, small and large groups, or among diverse styles and position levels
Attentively listens to others
Adjusts to fit the audience and the message
Provides timely and helpful information to others across the organization
Encourages the open expression of diverse ideas and opinions
Resiliency
Is confident under pressure
Handles and manages crises effectively
Maintains a positive attitude despite adversity
Bounces back from setbacks
Grows from hardships and negative experiences
Networking
Builds strong formal and informal networks
Maintains relationships across a variety of functions and locations
Draws upon multiple relationships to exchange ideas, resources, and know‑how
Customer Focus
Gains insight into customer needs
Identifies opportunities that benefit the customer
Builds and delivers solutions that meet customer expectations
Establishes and maintains effective customer relationships
Persuasiveness
Positions views and arguments appropriately to win support
Convinces others to take action
Negotiates skillfully in tough situations
Wins concessions without damaging relationships
Responds effectively to the reactions and positions of others
Knowledge, Skills and Abilities
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast‑paced work environment
Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections
Detail‑oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) and other software
Excellent interpersonal and problem‑solving skills; patience and ability to engage customers in conversation
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers (e.g., pitch letters, outbound calls, effective one‑on‑one meetings, group presentations, etc.)
Must be flexible and creative in dealing with customers; positive attitude and warm disposition toward our target market and caregivers
Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
Good keyboarding skills needed; ability to accurately type a significant number of words per minute
Spoken and written fluency in English; bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
Position requires use and exercise of independent judgment
Education and Experience Criteria
High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred, or additional formal education, training and experience above the minimum may be considered on a year‑for‑year basis.
Minimum of 2 years of successful sales experience required; experience working with seniors and/or Medicare Advantage is a plus.
Minimum of 2 years of business‑to‑business experience or equivalent management experience preferred.
Relevant sales experience establishing and maintaining relationships with business/vendor partners.
Experience in telesales to enter sales data into a computer while on the telephone with a customer.
Requires possession and maintenance of a current, valid driver’s license.
Pay Range $37,387 - $53,411 Salary
Employee Benefits https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three tiers in the MGC Success Plan and growth career path at ChenMed.
The incumbent in this role develops skills to arrange, design and orchestrate sales events and to develop fun and cost‑effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events.
Essential Job Duties / Responsibilities
Begin to nurture, build and cultivate direct-to-seniors and business‑to‑business partnerships to generate new patient opportunities year‑round.
Meet with independent seniors and groups in homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
Plan, coordinate and execute local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare‑eligible seniors, age 55 and older).
Cultivate strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
Partner with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
Schedule one‑on‑one sales meetings, referral relationships with plan agents, independent brokers and the senior community to deliver solutions on immediate customer requests. Manage vendors related to event planning and negotiate contracts with venues where events are taking place.
Ensure insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
Learn to use marketing and sales tools to identify solutions and sell to new customers. Maintain up‑to‑date client information in a designated CRM tool (e.g., Salesforce). Utilize CRM to document interactions and manage leads effectively.
Provide a monthly activity calendar reflecting community access points and new tabletop venues. Create penetration plans and initiatives in key target markets and channels.
Recover dormant customers via sales tools and marketing campaigns.
Drive new member growth by appropriately educating potential patients on our value proposition and healthcare model. Deliver presentations in front of large audiences.
Develop distribution channels to support new patient enrollment growth. Use all sales tools to ensure efficiency and collection of pertinent data.
Partner with sales leadership to improve the effectiveness of engagements with distributors, vendors and community partners.
Build trusting relationships with brokers/insurance agents/case workers/third‑party vendors associated with seniors under supervision. Develop and execute specific broker and partner strategies and plans.
Engage with new patients through and beyond their first appointment. Maintain relationships with enrolled patients to positively impact retention. Help address and resolve customer complaints and issues as required.
Perform other related duties as assigned.
Competencies Instills Trust
Follows through on commitments
Is seen as direct and trustful
Keeps confidences
Practices what he/she preaches
Shows consistency between words and actions
Results Driven
Has a strong bottom‑line orientation
Persists in accomplishing objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes others
Action Oriented
Readily acts on challenges, without unnecessary planning.
Identifies and seizes on new opportunities
Displays a can‑do attitude in good and tough times
Steps up to handle tough issues
Effective Communication
Is effective in a variety of communication settings: one‑on‑one, small and large groups, or among diverse styles and position levels
Attentively listens to others
Adjusts to fit the audience and the message
Provides timely and helpful information to others across the organization
Encourages the open expression of diverse ideas and opinions
Resiliency
Is confident under pressure
Handles and manages crises effectively
Maintains a positive attitude despite adversity
Bounces back from setbacks
Grows from hardships and negative experiences
Networking
Builds strong formal and informal networks
Maintains relationships across a variety of functions and locations
Draws upon multiple relationships to exchange ideas, resources, and know‑how
Customer Focus
Gains insight into customer needs
Identifies opportunities that benefit the customer
Builds and delivers solutions that meet customer expectations
Establishes and maintains effective customer relationships
Persuasiveness
Positions views and arguments appropriately to win support
Convinces others to take action
Negotiates skillfully in tough situations
Wins concessions without damaging relationships
Responds effectively to the reactions and positions of others
Knowledge, Skills and Abilities
High business acumen and acuity
Exceptional organizational skills with the ability to manage multiple priorities in a fast‑paced work environment
Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections
Detail‑oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) and other software
Excellent interpersonal and problem‑solving skills; patience and ability to engage customers in conversation
Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers (e.g., pitch letters, outbound calls, effective one‑on‑one meetings, group presentations, etc.)
Must be flexible and creative in dealing with customers; positive attitude and warm disposition toward our target market and caregivers
Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
Good keyboarding skills needed; ability to accurately type a significant number of words per minute
Spoken and written fluency in English; bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises
Position requires use and exercise of independent judgment
Education and Experience Criteria
High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred, or additional formal education, training and experience above the minimum may be considered on a year‑for‑year basis.
Minimum of 2 years of successful sales experience required; experience working with seniors and/or Medicare Advantage is a plus.
Minimum of 2 years of business‑to‑business experience or equivalent management experience preferred.
Relevant sales experience establishing and maintaining relationships with business/vendor partners.
Experience in telesales to enter sales data into a computer while on the telephone with a customer.
Requires possession and maintenance of a current, valid driver’s license.
Pay Range $37,387 - $53,411 Salary
Employee Benefits https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
#J-18808-Ljbffr