Personal Lines Inside Sales Representative

**Midwest Heritage Bank****Job Title****Department:** Insurance**FLSA:** Exempt**General Function****Core Competencies*** Business Development* Client Service* Sales* Communication* Attention to Detail**Reporting Relations****Accountable and Reports to:** MHIS P&C VP, Sales**Positions that Report to you:** None**Primary Duties and Responsibilities:**: Personal Lines Inside Sales Representative - Property and CasualtyThe Personal Lines Inside Sales Representative is responsible for inbound and outbound sales activity to prospective clients to generate new insurance business for Midwest Heritage. This position is responsible for writing new personal lines insurance business while maintaining effective client relations, implementing and executing sales referral programs, building relationships, educating prospective clients on our products, and offering insurance solutions tailored to each client’s needs.**Knowledge, Skills, Abilities Required:*** Working knowledge of Personal Lines Property & Casualty insurance products and principles of underwriting preferred, but not required.* Demonstrate a positive attitude and build client-focused relationships with clients and staff.* Excellent communication, organization, client service, and interpersonal skills.* Strong attention to detail and ability to meet deadlines.* Must be proficient with Microsoft Products including Word, Excel, Outlook, and strong keyboarding skills.* Ability to define and refer appropriate products to the specific needs of clients.* Timely and efficient follow-up with carriers, clients, and prospects.* Professionally communicates verbally and in writing with clients and insurance carrier underwriting, claims and service departments.* Utilize a comparative rater and carrier websites for quoting.* Develop and maintain positive relationships with insurance carriers.* Effectively manage workload including follow up activity in agency management system and completing proficient documentation on all client contacts.* Maintain current agent license, certifications, and CE requirements for each renewal period.* Monitor client preferences and trends and report appropriate data to agency management.* Maintain knowledge of product and service offerings for all lines of business including staying current on industry trends and recommend new carrier markets for agency management to pursue.Effectively manage inbound and outbound sales activity in an effort to quote and bind personal lines insurance products. Assess client needs, prepare and present accurate proposals, and provide coverage and pricing solutions to new prospects and existing clients.Provide an exceptional sales experience to prospects, including managing the entire sales cycle with the client from start to finish in order to meet sales targets, performance goals, client retention, profitable loss ratio, product mix, and cross-sell targets.Promote Midwest Heritage financial products and services to prospects and existing clients, including proactively sharing banking, elective benefits, and investment leads throughout Midwest Heritage.Provides excellent client service to policyholders by communicating with internal and external personnel; delegate appropriate service work to Personal Lines CSR(s) and others within the agency for timely handling.**Education and Experience:*** High school diploma or equivalent. Associate or Bachelor’s Degree in Business, Finance, or Marketing is preferred.* Two or more years of insurance sales experience including cold calling, selling and negotiating, business development, and implementing sales and marketing plans preferred, but not required.* Must have the required insurance licensing or ability to obtain within 3 exam attempts or 45 days from first day of employment, whichever comes first.**Physical Requirements:*** This position is classified sedentary/light and requires the ability to sit for long periods of time.* Visual requirements include the ability to see detail at near range with or without correction.* Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.**Working Conditions:*** The duties of this position are normally performed outside of Midwest Heritage with some office work. This is a fast-paced work environment.* There is frequent pressure to meet deadlines and handle multiple projects in a day.* Must be able to work independently with little daily supervision.* Minimal Travel.* Ability to organize and perform sales presentations to individuals.* Ability to report to work when scheduled and on time.Ability to maintain a high degree of confidentiality.**Equipment Used to Perform Job:**Computer (PC with Microsoft Office programs), telephone, calculator, telephone, copier, fax, printer and agency management software and tools.**Contacts:**This position works with Midwest Heritage employees, customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage**Confidentiality:**This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times.In the performance of their respective tasks and duties all employees are expected to:* Follow all state and federal regulatory requirements and complete assigned training courses within the required timeframes.* Perform quality work within deadlines.* Interact professionally with other employees, customers and suppliers.* Work effectively as a team contributor on all assignments.* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. #J-18808-Ljbffr