MSX International
Fixed Operations Field Specialist
MSX International, Birmingham, Alabama, United States, 35275
Fixed Operations Field Specialist – MSX International
At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field‑based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our commitment is to help our clients transform their businesses and effectively manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize operations and captivate customers.
What You’ll Do
Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message
Leverage technology: Use Express Service tools and data‑driven insights to drive utilization and success
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact
Qualifications
3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background
Proven ability to coach, train, and influence dealership personnel
Strong analytical skills; comfortable interpreting KPIs and Repair Order data
Excellent communication and presentation abilities
Highly organized, self‑motivated, and able to manage extensive travel
Confidence in engaging with all levels of dealership staff
Proficiency with Microsoft Office Suite
Valid driver’s license and clean driving record
Home base within assigned territory and reliable vehicle
Ability to travel up to 80% (mix of driving and flights, with overnights)
Bonus Points If You Have
Prior roles as Service Advisor, Express Service Consultant, or Service Manager
A college degree (or are currently working toward one)
Background in teaching, training, or coaching
Experience working in fast‑paced, independent roles where you set the tone for success
Strong organizational skills and a proactive mindset
Natural teaching mindset—always seeking improvement
Passion for making a difference and driving success
Why Join Us? MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our commitment is to help our clients transform their businesses and effectively manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize operations and captivate customers.
What You’ll Do
Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message
Leverage technology: Use Express Service tools and data‑driven insights to drive utilization and success
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact
Qualifications
3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background
Proven ability to coach, train, and influence dealership personnel
Strong analytical skills; comfortable interpreting KPIs and Repair Order data
Excellent communication and presentation abilities
Highly organized, self‑motivated, and able to manage extensive travel
Confidence in engaging with all levels of dealership staff
Proficiency with Microsoft Office Suite
Valid driver’s license and clean driving record
Home base within assigned territory and reliable vehicle
Ability to travel up to 80% (mix of driving and flights, with overnights)
Bonus Points If You Have
Prior roles as Service Advisor, Express Service Consultant, or Service Manager
A college degree (or are currently working toward one)
Background in teaching, training, or coaching
Experience working in fast‑paced, independent roles where you set the tone for success
Strong organizational skills and a proactive mindset
Natural teaching mindset—always seeking improvement
Passion for making a difference and driving success
Why Join Us? MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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