TD Securities
Retail Banker I - Williamstown (Full Time)
TD Securities, Williamstown, New Jersey, us, 08094
Retail Banker I - Williamstown (Full Time)
Retail Banker I - Williamstown (Full Time)
role at
TD Securities . Join to apply for this position and be among the first applicants.
Work Location : Williamstown, New Jersey, United States of America
Hours : 40 hours per week
Pay Details : $22.50 - $29 USD. TD is committed to fair and equitable compensation opportunities. Growth and skill development opportunities are key features of the TD colleague experience. Compensation may vary based on skills, experience, location, and business needs. Ask compensation-related questions for more details.
Line Of Business : Personal & Commercial Banking
Job Description : The Retail Banker I is a customer liaison devoted to delivering TD’s Brand promise by applying financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and strengthen their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and refer customers to appropriate team members or internal Bank partners while ensuring a positive Customer experience.
Broad knowledge and understanding of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk.
Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs and engaging in additional conversation to identify any additional needs and offer solutions or partner referrals.
Makes product recommendations based on Customer needs and highlights product features and benefits to support Customers through challenging times and life events.
Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identify Customer solutions and undertake outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed or complicated information.
Requires full proficiency through job-related training to perform a range of activities.
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED.
1+ years of experience working with customers and/or sales in any capacity or equivalent through volunteering, education, or military experience (preferred).
Teller experience preferred.
Must be able to complete teller training upon hire to take customer transactions.
Demonstrated ability to engage in customer conversations and educate them on products and services.
Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.
Excellent communication skills with ability to be concise, clear and consistent.
Demonstrated ability to schedule and prioritize work.
Demonstrated ability to work independently and meet deadlines.
Sound judgment in decision making and effective problem solving.
Proficient in Microsoft Office.
Notary License (Preferred).
Customer Accountabilities
Deliver Legendary experience by helping customers, building relationships, and delivering service and advice.
Understands and supports the Bank's Customer Service Strategy; delivers end‑to‑end advice expected: building trust, providing consultative support, and advocating with proactive insights and recommendations.
Serves as a Customer advocate in improving financial confidence, providing resolution, proactive tips, and insights on saving time and money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.
Engages in lobby leadership by orchestrating customer flow and warm welcome.
Understands customer preferences and educates on self‑service options.
Might act as a point of escalation for Customer questions or concerns.
Might perform teller transactions including check cashing, deposits, transfers, withdrawals while monitoring fraud mitigation and honoring operational policies.
Considers the impact of decisions on the well‑being of TD, its Customers and stakeholders.
Acts as a brand champion internally and externally.
Recognizes transaction needs and educates clients on self‑service channels including digital options.
Turns each banking transaction into a personalized interaction, one Customer at a time.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
Participates in daily operations to align with TD's risk framework.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes.
Escalates non‑standard or high‑risk activities as necessary.
Ensures documentation is accurate and reflects client/business intentions.
Ensures due diligence for accurate customer transactions.
Knowledgeable of and complies with the Bank Code of Conduct.
Contributes to business objectives for Operational Excellence by understanding accountability in driving an operationally sound location.
Executes with excellence by adhering to all risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a team member, supports a positive work environment promoting service, quality, innovation and teamwork.
Continuously enhances knowledge and expertise in own area and participates in knowledge transfer within the team.
Participates in personal performance management and development activities.
Keeps others informed and up‑to‑date about status and progress of projects and day‑to‑day activities.
Contributes to a fair, positive and equitable environment supporting a diverse workforce.
Acts as a brand ambassador for the business area and for the Bank.
Utilizes feedback through coaching to demonstrate stronger performance.
Establishes relationships with partner bankers for effective referrals.
Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high quality standards.
Actively takes ownership of own career and aspirations, seeking diverse feedback for continuous development.
Positively embraces change.
Adheres to and participates in TD's Shared Commitments and code of conduct expectations.
Engages in advancing a unique, inclusive culture that reflects TD’s diversity agenda.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.
Must be eligible for employment under the standards established by Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with NMLS.
Satisfactory results on criminal background and credit checks are required by federal law.
Physical Requirements
Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%
Domestic Travel: Occasional
International Travel: Never
Performing sedentary work: Continuous
Performing multiple tasks: Continuous
Operating standard office equipment: Continuous
Responding quickly to sounds: Continuous
Sitting: Frequent
Standing: Frequent
Walking: Occasional
Moving safely in confined spaces: Occasional
Lifting/Carrying (under 25 lbs.): Occasional
Lifting/Carrying (over 25 lbs.): Occasional
Squatting: Occasional
Bending: Occasional
Kneeling: Occasional
Crawling: Occasional
Climbing: Occasional
Reaching overhead: Occasional
Reaching forward: Occasional
Pushing: Occasional
Pulling: Occasional
Twisting: Occasional
Concentrating for long periods of time: Continuous
Applying common sense to deal with problems involving standardized situations: Continuous
Reading, writing and comprehending instructions: Continuous
Adding, subtracting, multiplying and dividing: Continuous
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not exhaustive. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.
Who We Are
TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 000 TD colleagues bring their skills, talent and creativity to the Bank. We are guided by our vision to be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience. We believe that all colleagues who are customer‑facing are critical to that success. Through regular leadership, mentorship and training, we support your growth and help you realize your potential.
Our Total Rewards Package
Our package covers base salary and variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits, career development and recognition. Learn more about the comprehensive benefits offering.
Additional Information
We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and home.
Colleague Development
If you’re interested in a specific career path or building certain skills, we want to help you succeed. You will have regular performance conversations with your manager and access to an online learning platform and mentoring programs.
Training & Onboarding
We will provide training and onboarding sessions to ensure you have everything you need to succeed in the new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Acknowledgement
TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. For applicants with a disability who need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your details and requested accommodations.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Investment Banking
Referrals increase your chances of interviewing at TD Securities by 2x.
#J-18808-Ljbffr
role at
TD Securities . Join to apply for this position and be among the first applicants.
Work Location : Williamstown, New Jersey, United States of America
Hours : 40 hours per week
Pay Details : $22.50 - $29 USD. TD is committed to fair and equitable compensation opportunities. Growth and skill development opportunities are key features of the TD colleague experience. Compensation may vary based on skills, experience, location, and business needs. Ask compensation-related questions for more details.
Line Of Business : Personal & Commercial Banking
Job Description : The Retail Banker I is a customer liaison devoted to delivering TD’s Brand promise by applying financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and strengthen their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and refer customers to appropriate team members or internal Bank partners while ensuring a positive Customer experience.
Broad knowledge and understanding of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk.
Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs and engaging in additional conversation to identify any additional needs and offer solutions or partner referrals.
Makes product recommendations based on Customer needs and highlights product features and benefits to support Customers through challenging times and life events.
Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identify Customer solutions and undertake outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed or complicated information.
Requires full proficiency through job-related training to perform a range of activities.
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED.
1+ years of experience working with customers and/or sales in any capacity or equivalent through volunteering, education, or military experience (preferred).
Teller experience preferred.
Must be able to complete teller training upon hire to take customer transactions.
Demonstrated ability to engage in customer conversations and educate them on products and services.
Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.
Excellent communication skills with ability to be concise, clear and consistent.
Demonstrated ability to schedule and prioritize work.
Demonstrated ability to work independently and meet deadlines.
Sound judgment in decision making and effective problem solving.
Proficient in Microsoft Office.
Notary License (Preferred).
Customer Accountabilities
Deliver Legendary experience by helping customers, building relationships, and delivering service and advice.
Understands and supports the Bank's Customer Service Strategy; delivers end‑to‑end advice expected: building trust, providing consultative support, and advocating with proactive insights and recommendations.
Serves as a Customer advocate in improving financial confidence, providing resolution, proactive tips, and insights on saving time and money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.
Engages in lobby leadership by orchestrating customer flow and warm welcome.
Understands customer preferences and educates on self‑service options.
Might act as a point of escalation for Customer questions or concerns.
Might perform teller transactions including check cashing, deposits, transfers, withdrawals while monitoring fraud mitigation and honoring operational policies.
Considers the impact of decisions on the well‑being of TD, its Customers and stakeholders.
Acts as a brand champion internally and externally.
Recognizes transaction needs and educates clients on self‑service channels including digital options.
Turns each banking transaction into a personalized interaction, one Customer at a time.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
Participates in daily operations to align with TD's risk framework.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes.
Escalates non‑standard or high‑risk activities as necessary.
Ensures documentation is accurate and reflects client/business intentions.
Ensures due diligence for accurate customer transactions.
Knowledgeable of and complies with the Bank Code of Conduct.
Contributes to business objectives for Operational Excellence by understanding accountability in driving an operationally sound location.
Executes with excellence by adhering to all risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a team member, supports a positive work environment promoting service, quality, innovation and teamwork.
Continuously enhances knowledge and expertise in own area and participates in knowledge transfer within the team.
Participates in personal performance management and development activities.
Keeps others informed and up‑to‑date about status and progress of projects and day‑to‑day activities.
Contributes to a fair, positive and equitable environment supporting a diverse workforce.
Acts as a brand ambassador for the business area and for the Bank.
Utilizes feedback through coaching to demonstrate stronger performance.
Establishes relationships with partner bankers for effective referrals.
Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high quality standards.
Actively takes ownership of own career and aspirations, seeking diverse feedback for continuous development.
Positively embraces change.
Adheres to and participates in TD's Shared Commitments and code of conduct expectations.
Engages in advancing a unique, inclusive culture that reflects TD’s diversity agenda.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.
Must be eligible for employment under the standards established by Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with NMLS.
Satisfactory results on criminal background and credit checks are required by federal law.
Physical Requirements
Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%
Domestic Travel: Occasional
International Travel: Never
Performing sedentary work: Continuous
Performing multiple tasks: Continuous
Operating standard office equipment: Continuous
Responding quickly to sounds: Continuous
Sitting: Frequent
Standing: Frequent
Walking: Occasional
Moving safely in confined spaces: Occasional
Lifting/Carrying (under 25 lbs.): Occasional
Lifting/Carrying (over 25 lbs.): Occasional
Squatting: Occasional
Bending: Occasional
Kneeling: Occasional
Crawling: Occasional
Climbing: Occasional
Reaching overhead: Occasional
Reaching forward: Occasional
Pushing: Occasional
Pulling: Occasional
Twisting: Occasional
Concentrating for long periods of time: Continuous
Applying common sense to deal with problems involving standardized situations: Continuous
Reading, writing and comprehending instructions: Continuous
Adding, subtracting, multiplying and dividing: Continuous
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not exhaustive. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.
Who We Are
TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95 000 TD colleagues bring their skills, talent and creativity to the Bank. We are guided by our vision to be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience. We believe that all colleagues who are customer‑facing are critical to that success. Through regular leadership, mentorship and training, we support your growth and help you realize your potential.
Our Total Rewards Package
Our package covers base salary and variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits, career development and recognition. Learn more about the comprehensive benefits offering.
Additional Information
We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and home.
Colleague Development
If you’re interested in a specific career path or building certain skills, we want to help you succeed. You will have regular performance conversations with your manager and access to an online learning platform and mentoring programs.
Training & Onboarding
We will provide training and onboarding sessions to ensure you have everything you need to succeed in the new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call.
Acknowledgement
TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. For applicants with a disability who need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your details and requested accommodations.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Investment Banking
Referrals increase your chances of interviewing at TD Securities by 2x.
#J-18808-Ljbffr