Jukebox
Account Manager - Richmond, BC
Jukebox is a global leader in premium print. Based in Richmond, BC, we serve clients across Canada and internationally from creative agencies and retail brands to corporate offices and independent designers. Our reputation is built on innovation, craftsmanship, and exceptional customer service.
The Role We are looking for a high-performing, detail-driven Account Manager to join our Richmond team. This full-time, in-person role is ideal for someone with extensive experience in print production and proven success in client-facing sales roles within the print industry.
As Account Manager, you will be responsible for building strong relationships with corporate clients and managing high-value print projects from start to finish. You will consult directly with clients, offering custom print solutions across digital, offset, large format, and specialty techniques including letterpress, embossing, and foil.
This position requires exceptional organizational skills, deep knowledge of premium papers and specialty finishes, and the ability to thrive in a fast-paced, highly collaborative environment. You will work closely with internal teams including prepress, production, development, and customer service to ensure every project meets our high standards.
Success in this role is measured through clear KPIs tied to response times, relationship growth, and project outcomes.
Key Responsibilities
Manage and grow a portfolio of assigned corporate and high-value accounts
Respond promptly to daily inquiries and provide accurate print specifications and quotations
Own and clear your Intercom queue by offering fast, helpful communication that meets customer expectations
Consult with clients to develop tailored print solutions based on their needs and timelines
Process orders and quotations for custom projects
Meet with local clients in person at our Richmond headquarters
Represent Jukebox at print industry events and professional networking functions
Collaborate with internal departments to ensure smooth execution of each project
Oversee timelines, specifications, and client communications from start to delivery
Use our custom-built CRM platform to manage accounts and ensure accurate project tracking and reporting
Strengthen and grow existing accounts through long-term relationship building
Help drive awareness of the Jukebox brand within the industry through event attendance and professional engagement
Mandatory Requirements
Minimum 5 years of experience in the paper and print industry
Minimum 2 years of sales or account management experience in an e-commerce or print environment
Strong understanding of print production including custom formats, premium stocks, and specialty finishes
Proven success managing large-volume, high-value client projects
Experienced in using CRM systems and online communication tools such as Intercom to manage client interactions and project workflows
Excellent verbal and written communication skills
Strong time management, organization, and follow-through
Ability to work independently while also thriving in a team setting
Minimum typing speed of 55 wpm
Comfortable working in a fast-paced environment with tight deadlines
Preferred Qualifications
Familiarity with Adobe Creative Suite
Knowledge of paper stocks, coatings, and specialty printing techniques
Background in quoting, packaging development, or specialty print consulting
What We Offer
Competitive salary
Comprehensive benefits package including extended health care and dental care
Paid time off
Team lunches and company events
In-house training on advanced print processes and materials
KPI-driven performance reviews with opportunity for advancement
A collaborative, fast-moving workplace where your contributions make a direct impact
How to Apply This position is for experienced print professionals only. Applicants must meet the stated requirements to be considered.
Jukebox is proud to be an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences.
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The Role We are looking for a high-performing, detail-driven Account Manager to join our Richmond team. This full-time, in-person role is ideal for someone with extensive experience in print production and proven success in client-facing sales roles within the print industry.
As Account Manager, you will be responsible for building strong relationships with corporate clients and managing high-value print projects from start to finish. You will consult directly with clients, offering custom print solutions across digital, offset, large format, and specialty techniques including letterpress, embossing, and foil.
This position requires exceptional organizational skills, deep knowledge of premium papers and specialty finishes, and the ability to thrive in a fast-paced, highly collaborative environment. You will work closely with internal teams including prepress, production, development, and customer service to ensure every project meets our high standards.
Success in this role is measured through clear KPIs tied to response times, relationship growth, and project outcomes.
Key Responsibilities
Manage and grow a portfolio of assigned corporate and high-value accounts
Respond promptly to daily inquiries and provide accurate print specifications and quotations
Own and clear your Intercom queue by offering fast, helpful communication that meets customer expectations
Consult with clients to develop tailored print solutions based on their needs and timelines
Process orders and quotations for custom projects
Meet with local clients in person at our Richmond headquarters
Represent Jukebox at print industry events and professional networking functions
Collaborate with internal departments to ensure smooth execution of each project
Oversee timelines, specifications, and client communications from start to delivery
Use our custom-built CRM platform to manage accounts and ensure accurate project tracking and reporting
Strengthen and grow existing accounts through long-term relationship building
Help drive awareness of the Jukebox brand within the industry through event attendance and professional engagement
Mandatory Requirements
Minimum 5 years of experience in the paper and print industry
Minimum 2 years of sales or account management experience in an e-commerce or print environment
Strong understanding of print production including custom formats, premium stocks, and specialty finishes
Proven success managing large-volume, high-value client projects
Experienced in using CRM systems and online communication tools such as Intercom to manage client interactions and project workflows
Excellent verbal and written communication skills
Strong time management, organization, and follow-through
Ability to work independently while also thriving in a team setting
Minimum typing speed of 55 wpm
Comfortable working in a fast-paced environment with tight deadlines
Preferred Qualifications
Familiarity with Adobe Creative Suite
Knowledge of paper stocks, coatings, and specialty printing techniques
Background in quoting, packaging development, or specialty print consulting
What We Offer
Competitive salary
Comprehensive benefits package including extended health care and dental care
Paid time off
Team lunches and company events
In-house training on advanced print processes and materials
KPI-driven performance reviews with opportunity for advancement
A collaborative, fast-moving workplace where your contributions make a direct impact
How to Apply This position is for experienced print professionals only. Applicants must meet the stated requirements to be considered.
Jukebox is proud to be an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences.
#J-18808-Ljbffr