STÖBER Antriebstechnik GmbH
INSIDE SALES SPECIALIST-MC Bus Unit
STÖBER Antriebstechnik GmbH, Maysville, Kentucky, United States, 41056
Job Details
Job Location:
STOBER Drives Inc 1780 Downing Drive Maysville KY 41056 - Maysville, KY 41056
Position Type:
Full Time
Job Shift:
Day
Performs a wide range of duties focused on providing our customers the best buying experience and growing STOBER revenue. This person might be described as a people person who can multitask and is very detail oriented. This includes finding the best solution for the customer, selling STOBER’s value, quote and order processing, fielding phone calls, follow‑up on quotes and leads, and navigating the CRM to access and create customer data to better serve the customer. Support STOBER’s Purpose, Vision, Mission, Values, Metrics.
ESSENTIAL FUNCTIONS
Lead and quote follow up, helping customers along the buying process, growing STOBER Revenue.
Conversion Rate of Quotes to Orders – Be an expert consultant
Assist customer with correct technical drive solutions
Warranty return goal:
Answer phone within 3 rings; 95% of time
Correct Pricing; 100% of time
On‑time Quote and quote follow up (metric TBD)
CRM Data Entry, Navigation, and Extraction
SAP Data Entry – Quote and Order Processing
Communication:
Single Point of Contact (SPOC) for regional customers
Balance phone calls, emails, and chat features using appropriate etiquette
Proficient in Outlook, Excel, and Word
Use of communication and sales tools: SAP, FITS, TL, Braintrust, STOBERU, etc.
Product Knowledge:
Attend training opportunities to learn the various products
Some travel with the Outside Sales Team
Able to use the web to locate information to send to customers: assembly instructions, oil levels, dimensional data, etc.
Catalog knowledge, nomenclature, Product identification
Self‑Development:
Proficient in Leadership tools, especially TL, implement regularly
Learning formalized: Leadership, Interpersonal, Technical, STOBER policies, etc.
Qualifications EDUCATION/EXPERIENCE:
Sales or Customer Service Experience
AA/AAS in Business is a plus but not required
CRM and ERP experience is a plus
PHYSICAL REQUIREMENTS:
The employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee often is required to stand, walk, stoop, kneel, crouch, or crawl. The employee is frequently required to sit and must be able to fly in an airplane. The employee must occasionally lift and or move objects up to 25 pounds. Specific vision abilities required include: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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STOBER Drives Inc 1780 Downing Drive Maysville KY 41056 - Maysville, KY 41056
Position Type:
Full Time
Job Shift:
Day
Performs a wide range of duties focused on providing our customers the best buying experience and growing STOBER revenue. This person might be described as a people person who can multitask and is very detail oriented. This includes finding the best solution for the customer, selling STOBER’s value, quote and order processing, fielding phone calls, follow‑up on quotes and leads, and navigating the CRM to access and create customer data to better serve the customer. Support STOBER’s Purpose, Vision, Mission, Values, Metrics.
ESSENTIAL FUNCTIONS
Lead and quote follow up, helping customers along the buying process, growing STOBER Revenue.
Conversion Rate of Quotes to Orders – Be an expert consultant
Assist customer with correct technical drive solutions
Warranty return goal:
Answer phone within 3 rings; 95% of time
Correct Pricing; 100% of time
On‑time Quote and quote follow up (metric TBD)
CRM Data Entry, Navigation, and Extraction
SAP Data Entry – Quote and Order Processing
Communication:
Single Point of Contact (SPOC) for regional customers
Balance phone calls, emails, and chat features using appropriate etiquette
Proficient in Outlook, Excel, and Word
Use of communication and sales tools: SAP, FITS, TL, Braintrust, STOBERU, etc.
Product Knowledge:
Attend training opportunities to learn the various products
Some travel with the Outside Sales Team
Able to use the web to locate information to send to customers: assembly instructions, oil levels, dimensional data, etc.
Catalog knowledge, nomenclature, Product identification
Self‑Development:
Proficient in Leadership tools, especially TL, implement regularly
Learning formalized: Leadership, Interpersonal, Technical, STOBER policies, etc.
Qualifications EDUCATION/EXPERIENCE:
Sales or Customer Service Experience
AA/AAS in Business is a plus but not required
CRM and ERP experience is a plus
PHYSICAL REQUIREMENTS:
The employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee often is required to stand, walk, stoop, kneel, crouch, or crawl. The employee is frequently required to sit and must be able to fly in an airplane. The employee must occasionally lift and or move objects up to 25 pounds. Specific vision abilities required include: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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