Paper Source
Overview
Sales Lead - PT
– OH, Columbus As a Sales Lead (SL), you model great selling behaviors, share your knowledge with customers and your team, and lead the store to achieve sales goals, efficiencies and operational excellence. You mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. You collaborate within the store to ensure the best customer experience and ensure customers are satisfied and motivated to shop again. What You Do
Create memorable shopping experiences where customers look forward to returning due to consistent, friendly and informed service that you provide and model for the store team. Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation. Leverage campaigns and services (e.g., new item launches, promotions, enterprise orders) to actively sell and engage with every customer. Help develop employees by sharing knowledge and supporting their understanding of different areas in the store. Ensure efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. Identify opportunities for continuous improvement in operations, communicating and sharing with your team to enhance the store experience for customers and employees. Communicate effectively and collaboratively with the store team. Provide honest and respectful feedback to the store team when appropriate. Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets. Lead merchandising and replenishment efforts during assigned MOD periods. Open and close the building, ensuring the safety of employees and customers. Ensure compliance with company standards regarding safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll). Work on the selling floor, which requires physical activity (prolonged standing, bending, lifting, climbing). Knowledge & Experience
Understand and deliver excellent standards of service. Continue to grow knowledge of product/market and current cultural trends. Solid operational knowledge to run the store. Proven experience training employees. Solid decision-making skills. Proven ability to communicate effectively and work collaboratively. Expected Behaviors
Prioritize customer experience above all else. Communicate feedback effectively with others. Work collaboratively with and through others. Delegate effectively and work through others. Be curious and continue to develop deep knowledge about the industry. Support results through observation and development of the store team. Enjoy working with people and value them. Can-do attitude and a team-player. Well-organized and manages time efficiently. Shift gears quickly, prioritizes and multi-tasks in an ever-changing work environment. Use good judgment when making decisions. Remain calm, cool and collected when situations escalate. Take responsibility for own actions. Be open to feedback and reflect on it to develop and grow. EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other protected characteristic under applicable laws. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include changing the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact
(800) 799-5335. Terms of Use, Copyright, and Privacy Policy 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
#J-18808-Ljbffr
Sales Lead - PT
– OH, Columbus As a Sales Lead (SL), you model great selling behaviors, share your knowledge with customers and your team, and lead the store to achieve sales goals, efficiencies and operational excellence. You mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. You collaborate within the store to ensure the best customer experience and ensure customers are satisfied and motivated to shop again. What You Do
Create memorable shopping experiences where customers look forward to returning due to consistent, friendly and informed service that you provide and model for the store team. Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation. Leverage campaigns and services (e.g., new item launches, promotions, enterprise orders) to actively sell and engage with every customer. Help develop employees by sharing knowledge and supporting their understanding of different areas in the store. Ensure efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store. Identify opportunities for continuous improvement in operations, communicating and sharing with your team to enhance the store experience for customers and employees. Communicate effectively and collaboratively with the store team. Provide honest and respectful feedback to the store team when appropriate. Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets. Lead merchandising and replenishment efforts during assigned MOD periods. Open and close the building, ensuring the safety of employees and customers. Ensure compliance with company standards regarding safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll). Work on the selling floor, which requires physical activity (prolonged standing, bending, lifting, climbing). Knowledge & Experience
Understand and deliver excellent standards of service. Continue to grow knowledge of product/market and current cultural trends. Solid operational knowledge to run the store. Proven experience training employees. Solid decision-making skills. Proven ability to communicate effectively and work collaboratively. Expected Behaviors
Prioritize customer experience above all else. Communicate feedback effectively with others. Work collaboratively with and through others. Delegate effectively and work through others. Be curious and continue to develop deep knowledge about the industry. Support results through observation and development of the store team. Enjoy working with people and value them. Can-do attitude and a team-player. Well-organized and manages time efficiently. Shift gears quickly, prioritizes and multi-tasks in an ever-changing work environment. Use good judgment when making decisions. Remain calm, cool and collected when situations escalate. Take responsibility for own actions. Be open to feedback and reflect on it to develop and grow. EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other protected characteristic under applicable laws. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include changing the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact
(800) 799-5335. Terms of Use, Copyright, and Privacy Policy 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
#J-18808-Ljbffr