Envista Holdings
Job Description
The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment. The Account Manager will be the go-to-person for their customers, and will act as their liaison to the right internal partners to quickly resolve any issues they may be having.
Responsibilities
Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
Follow up with marketing leads to sell products over the phone into the territory
Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate
Be the customers’ trusted partner and go-to-person for product and service needs
Quickly resolve or facilitate the resolution of customer escalations
Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
Leverage systems such as Dynamics and SAP to effectively manage the book of business
Minimum Requirements
Bachelor’s degree or equivalent work experience required
Minimum 4 years sales experience
Inside sales or Account management experience preferred
Skills & Attributes
3+ years Inside Sales or customer service experience
3+ years building long-term relationships with account base over the phone
Proficiency in Microsoft Office Suite
Proficiency in ERP and CRM systems preferred
Excellent Oral and Written Communications Skills
Excellent Collaborative Behavior Skills
Salary Range $20.80 - $29.50 per hour
Operating Company DEXIS
EEO Statement Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
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Responsibilities
Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
Follow up with marketing leads to sell products over the phone into the territory
Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate
Be the customers’ trusted partner and go-to-person for product and service needs
Quickly resolve or facilitate the resolution of customer escalations
Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
Leverage systems such as Dynamics and SAP to effectively manage the book of business
Minimum Requirements
Bachelor’s degree or equivalent work experience required
Minimum 4 years sales experience
Inside sales or Account management experience preferred
Skills & Attributes
3+ years Inside Sales or customer service experience
3+ years building long-term relationships with account base over the phone
Proficiency in Microsoft Office Suite
Proficiency in ERP and CRM systems preferred
Excellent Oral and Written Communications Skills
Excellent Collaborative Behavior Skills
Salary Range $20.80 - $29.50 per hour
Operating Company DEXIS
EEO Statement Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
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