Insurance Office of America
Account Manager Associate - Commercial Lines (Fully Remote Option)
Insurance Office of America, Des Moines, Iowa, United States
Account Manager Associate - Commercial Lines (Fully Remote Option)
Title: Account Manager Associate - Commercial Lines
Hybrid Preferred: 1 day per week at either the Binghamton, Rochester, or Syracuse, NY office
OR Fully Remote for candidates residing in the EST or CST time zones
Supporting: Binghamton and Syracuse, NY offices
Book Focus: 90% Construction / Contractors, 10% General, Habitational, and Manufacturing
Remote/Hybrid Work Notes:
Individuals living within a 50‑mile radius of a branch location may be required to work onsite on occasion. Remote work requires a dedicated, distraction‑free workspace and cannot replace childcare, elder care, or other personal responsibilities. Office locations are listed at
ioausa.com/locations .
About the Role:
Provide administrative and customer‑service support to the account team, Producer, and assigned accounts. Work with minimal direction from an Account Manager, Account Executive, or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Resolve moderately complex customer‑service problems and manage smaller‑sized accounts or those with less complexity independently.
Key Responsibilities
Maintain technical competence and industry expertise.
Assist in directing day‑to‑day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, gather underwriting information, perform loss‑run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Process tasks accurately and within required timeframes.
Assist in reviewing contracts to ensure proper coverages are included.
Monitor accounts‑receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in alignment with IOA values.
Ideal Candidate Qualifications
1‑3 years of actively managing a commercial lines book, 3‑5 years of customer‑service experience in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active Property & Casualty licensing; professional designation preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High school diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work‑family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range:
$55,000 – $70,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Hybrid Preferred: 1 day per week at either the Binghamton, Rochester, or Syracuse, NY office
OR Fully Remote for candidates residing in the EST or CST time zones
Supporting: Binghamton and Syracuse, NY offices
Book Focus: 90% Construction / Contractors, 10% General, Habitational, and Manufacturing
Remote/Hybrid Work Notes:
Individuals living within a 50‑mile radius of a branch location may be required to work onsite on occasion. Remote work requires a dedicated, distraction‑free workspace and cannot replace childcare, elder care, or other personal responsibilities. Office locations are listed at
ioausa.com/locations .
About the Role:
Provide administrative and customer‑service support to the account team, Producer, and assigned accounts. Work with minimal direction from an Account Manager, Account Executive, or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Resolve moderately complex customer‑service problems and manage smaller‑sized accounts or those with less complexity independently.
Key Responsibilities
Maintain technical competence and industry expertise.
Assist in directing day‑to‑day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, gather underwriting information, perform loss‑run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Process tasks accurately and within required timeframes.
Assist in reviewing contracts to ensure proper coverages are included.
Monitor accounts‑receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership in alignment with IOA values.
Ideal Candidate Qualifications
1‑3 years of actively managing a commercial lines book, 3‑5 years of customer‑service experience in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Required active Property & Casualty licensing; professional designation preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High school diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work‑family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range:
$55,000 – $70,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr