Belk
Estee Lauder Business Manager - Full Time - SouthPark Mall
Belk, Charlotte, North Carolina, United States, 28245
Estee Lauder Business Manager - Full Time - SouthPark Mall
2 days ago Be among the first 25 applicants
The Cosmetics Business Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within the store. They are responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell, custom-fit service, and build long-term customer relationships.
Responsibilities
Analyzing daily/weekly/monthly business and recommending strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of the counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Keeping open positions to no more than 2 weeks average
Developing bench strength in existing staff
Recommending candidates for promotion/added responsibility
Preparing mid‑year and year‑end reviews gaining input from vendor/store
Conducting associate reviews, involving appropriate store personnel
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing the Belk/Store promotional calendar to maximize associate SPH
Communicating information clearly and consistently to the selling team by using the following skills: maintaining and enhancing self‑esteem, focusing on specific behavior outcomes, using reinforcement techniques, asking for feedback, setting goals and follow‑up dates, conducting team meetings prior to major events and launches; conducting brief Beauty Advisor touch‑base meetings on a regular basis
Communicating inventory needs to store management
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service
Executing successful promotions and special events/pre‑sells/GWPs
Driving sales through customer clienteling
Working with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service responsibilities: meeting or exceeding SPH and credit application goals, thanking customers by name, handling transactions efficiently and accurately, providing a high level of customer service to support CSS, building customer clientele base, recording and protecting personal identifying customer information, coordinating and maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements, unpacking new merchandise deliveries in a timely manner, ensuring timely set‑up including signage for promotional events, following procedures for AIR, counts, markdowns, retickets, inventory control, and RTVs, maintaining Belk and vendor professional dress standards (uniforms) and appearance, cooperating with fellow associates and management, complying with store policies concerning attendance, tardiness, and associate handbook, accepting additional duties or sharing responsibilities during busy times and/or as requested by the Sales Team Manager/Assistant Store Manager/Store Manager, assisting with all non‑sell duties as assigned, and maintaining open lines of communication with store management, account executive, and vendor management.
Minimum Education & Experience
4 year college degree
3‑5 years of retail experience
1‑3 years supervisory experience
Excellent organizational skill
Knowledge / Skills Requirements
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Task demands vary in each department because of the different types of merchandise
Ability to apply treatment/make‑up to customer’s face
Ability to communicate verbally and written to store, division, and vendor associates
Physical Requirements
Ability to push / pull 100‑500 pounds when moving stock carts
Ability to reach above & below shoulder level and lift 25‑50 pound boxes
Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries: Retail
Referrals increase your chances of interviewing at Belk by 2x
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The Cosmetics Business Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within the store. They are responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell, custom-fit service, and build long-term customer relationships.
Responsibilities
Analyzing daily/weekly/monthly business and recommending strategies to impact business to Store Management and Vendor Account Executive
Managing the achievement of the counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
Recruiting, interviewing and retaining quality staff
Keeping open positions to no more than 2 weeks average
Developing bench strength in existing staff
Recommending candidates for promotion/added responsibility
Preparing mid‑year and year‑end reviews gaining input from vendor/store
Conducting associate reviews, involving appropriate store personnel
Implementing effective scheduling to guarantee proper coverage at all times based on business needs
Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
Utilizing the Belk/Store promotional calendar to maximize associate SPH
Communicating information clearly and consistently to the selling team by using the following skills: maintaining and enhancing self‑esteem, focusing on specific behavior outcomes, using reinforcement techniques, asking for feedback, setting goals and follow‑up dates, conducting team meetings prior to major events and launches; conducting brief Beauty Advisor touch‑base meetings on a regular basis
Communicating inventory needs to store management
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service
Executing successful promotions and special events/pre‑sells/GWPs
Driving sales through customer clienteling
Working with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service responsibilities: meeting or exceeding SPH and credit application goals, thanking customers by name, handling transactions efficiently and accurately, providing a high level of customer service to support CSS, building customer clientele base, recording and protecting personal identifying customer information, coordinating and maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements, unpacking new merchandise deliveries in a timely manner, ensuring timely set‑up including signage for promotional events, following procedures for AIR, counts, markdowns, retickets, inventory control, and RTVs, maintaining Belk and vendor professional dress standards (uniforms) and appearance, cooperating with fellow associates and management, complying with store policies concerning attendance, tardiness, and associate handbook, accepting additional duties or sharing responsibilities during busy times and/or as requested by the Sales Team Manager/Assistant Store Manager/Store Manager, assisting with all non‑sell duties as assigned, and maintaining open lines of communication with store management, account executive, and vendor management.
Minimum Education & Experience
4 year college degree
3‑5 years of retail experience
1‑3 years supervisory experience
Excellent organizational skill
Knowledge / Skills Requirements
Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
Hand manipulation to remove sensor tags
Task demands vary in each department because of the different types of merchandise
Ability to apply treatment/make‑up to customer’s face
Ability to communicate verbally and written to store, division, and vendor associates
Physical Requirements
Ability to push / pull 100‑500 pounds when moving stock carts
Ability to reach above & below shoulder level and lift 25‑50 pound boxes
Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries: Retail
Referrals increase your chances of interviewing at Belk by 2x
#J-18808-Ljbffr