Insurance Office of America
Senior Account Manager- Commercial Lines- Remote (Construction)
Insurance Office of America, Tallahassee, Florida, us, 32318
Senior Account Manager - Commercial Lines (Remote, Construction)
Apply to join
Insurance Office of America
as a
Senior Account Manager
for our construction commercial lines book. This role is fully remote with a focus on Florida residents.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Act as a subject matter expert for the account management team.
Key Responsibilities
Maintain high technical competence and industry expertise.
Lead daily activities and workflow of the account management team.
Handle customer service, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor delinquent accounts and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Maintain activity/suspense monitoring to ensure timely completion.
Communicate frequently with the account team regarding workload status and issues.
Deliver excellent service, anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, champion IOA values.
Ideal Candidate Qualifications
5+ years of account management experience or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing required; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Salary Range The expected pay range for this position is $80,000 – $105,000 annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Insurance Office of America
as a
Senior Account Manager
for our construction commercial lines book. This role is fully remote with a focus on Florida residents.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Act as a subject matter expert for the account management team.
Key Responsibilities
Maintain high technical competence and industry expertise.
Lead daily activities and workflow of the account management team.
Handle customer service, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor delinquent accounts and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
Maintain activity/suspense monitoring to ensure timely completion.
Communicate frequently with the account team regarding workload status and issues.
Deliver excellent service, anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, champion IOA values.
Ideal Candidate Qualifications
5+ years of account management experience or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing required; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Salary Range The expected pay range for this position is $80,000 – $105,000 annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr