Konica Minolta Business Solutions U.S.A., Inc.
Account Executive - IT Solutions
Konica Minolta Business Solutions U.S.A., Inc., Westbrook, Maine, us, 04098
Overview
SymQuest, a Konica Minolta company, has an exciting opportunity for a Strategic Account Manager. The objective of the STAM is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the SymQuest managed services offerings.
The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
Responsibilities Manage a group of contracted clients to include:
Client retention
Client satisfaction
Client profitability
Project revenue and realized rate
Managed IT services agreement terms and pricing
Procurement revenue
Full service portfolio including extended services/offerings
Technology Business Planning
Accounts Receivable (AR) Escalation
Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects including engineering labor and products
Contribute to marketing efforts including driving attendance to and collaborating on and co-presenting webinars, and/or seminars
Overall responsibility for client communications
Coordinate with client account team in order to leverage resources as needed
Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduce end user support issues.
Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.
Assist clients with the development of technology budgets and/or cost reduction efforts ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.
Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability
Is viewed by client as business partner and IT advisor
Internal / External Contacts Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.
Working Conditions A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.
Qualifications
BA or BS degree or equivalent combination of relevant education and experience
Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
Ability to multi-task and manage multiple priorities
Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks and verbally offer mitigation strategies which are easily comprehended by non‑technical audiences
Must be able to learn new concepts, applications and technologies quickly
Have an entrepreneurial spirit, is a self‑starter, and thinks outside of the box
Ability to deal with changing priorities to complete tasks in a short period of time
Exceptional organizational and time management skillsStrong business development, negotiation, and influencing skills
Excellent written, verbal, and formal presentation skills to all levels of management.
The ability to effectively communicate complex technical issues to a wide audience; including those with limited or no technical knowledge and comfortable and competent speaking with C‑suite contacts
Solid commitment to sales and customer service with good initiative and follow‑through
About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021‑2023 Most Color Consistent A3 Brand Awards for its bizhub One i‑Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021‑2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord‑américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
Responsibilities Manage a group of contracted clients to include:
Client retention
Client satisfaction
Client profitability
Project revenue and realized rate
Managed IT services agreement terms and pricing
Procurement revenue
Full service portfolio including extended services/offerings
Technology Business Planning
Accounts Receivable (AR) Escalation
Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects including engineering labor and products
Contribute to marketing efforts including driving attendance to and collaborating on and co-presenting webinars, and/or seminars
Overall responsibility for client communications
Coordinate with client account team in order to leverage resources as needed
Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduce end user support issues.
Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.
Assist clients with the development of technology budgets and/or cost reduction efforts ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.
Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability
Is viewed by client as business partner and IT advisor
Internal / External Contacts Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.
Working Conditions A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.
Qualifications
BA or BS degree or equivalent combination of relevant education and experience
Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
Ability to multi-task and manage multiple priorities
Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks and verbally offer mitigation strategies which are easily comprehended by non‑technical audiences
Must be able to learn new concepts, applications and technologies quickly
Have an entrepreneurial spirit, is a self‑starter, and thinks outside of the box
Ability to deal with changing priorities to complete tasks in a short period of time
Exceptional organizational and time management skillsStrong business development, negotiation, and influencing skills
Excellent written, verbal, and formal presentation skills to all levels of management.
The ability to effectively communicate complex technical issues to a wide audience; including those with limited or no technical knowledge and comfortable and competent speaking with C‑suite contacts
Solid commitment to sales and customer service with good initiative and follow‑through
About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021‑2023 Most Color Consistent A3 Brand Awards for its bizhub One i‑Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021‑2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord‑américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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