Insurance Office of America
Account Manager Associate - Commercial Lines (Fully Remote Option)
Insurance Office of America, Concord, New Hampshire, United States, 03306
Account Manager Associate - Commercial Lines (Fully Remote Option)
We are looking for an experienced Account Manager Associate to support our commercial lines team. This position is fully remote (with optional hybrid work on a single day per week in Binghamton, Rochester, or Syracuse, NY) and requires a dedicated, distraction‑free workspace.
Job Details
Hybrid Preferred: 1 day per week in Binghamton, Rochester, or Syracuse, NY office (candidates in EST or CST zones are eligible for fully remote).
Supporting offices: Binghamton and Syracuse, NY.
Book Focus: 90% Construction / Contractors, 10% General, Habitational, Manufacturing.
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Insurance
Please note:
if this role is posted as fully remote or hybrid, company policy allows individuals within a 50‑mile radius of a branch to be required to work onsite occasionally. A dedicated workspace is required; remote work is not a substitute for childcare, elder care, or other personal responsibilities.
Key Responsibilities
Maintain technical competence and industry expertise.
Assists in directing day‑to‑day activities of support staff.
Handles customer service requests, policy administration, billing, claims, and coverage analysis.
Manages policy expirations, renewals, and client research.
Prepares submissions, negotiates coverages and pricing, and binds coverage.
Processes tasks accurately within required timeframes.
Reviews contracts to ensure proper coverages.
Monitors accounts receivable and collects outstanding balances.
Maintains agency management systems and carrier/vendor platforms.
Monitors activity to ensure timely completion.
Communicates workload status and issues to the account team.
Delivers excellent service, anticipates needs, and responds quickly.
Stays updated on company policies and procedures.
Seeks and adopts best practices for improvement.
Demonstrates integrity and leadership (Champion IOA Values).
Ideal Candidate Qualifications
1–3 years actively managing a commercial lines book or 3–5 years of customer service experience in insurance.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen.
Online Assessments.
Interview(s).
Salary Range
The expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Job Details
Hybrid Preferred: 1 day per week in Binghamton, Rochester, or Syracuse, NY office (candidates in EST or CST zones are eligible for fully remote).
Supporting offices: Binghamton and Syracuse, NY.
Book Focus: 90% Construction / Contractors, 10% General, Habitational, Manufacturing.
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Insurance
Please note:
if this role is posted as fully remote or hybrid, company policy allows individuals within a 50‑mile radius of a branch to be required to work onsite occasionally. A dedicated workspace is required; remote work is not a substitute for childcare, elder care, or other personal responsibilities.
Key Responsibilities
Maintain technical competence and industry expertise.
Assists in directing day‑to‑day activities of support staff.
Handles customer service requests, policy administration, billing, claims, and coverage analysis.
Manages policy expirations, renewals, and client research.
Prepares submissions, negotiates coverages and pricing, and binds coverage.
Processes tasks accurately within required timeframes.
Reviews contracts to ensure proper coverages.
Monitors accounts receivable and collects outstanding balances.
Maintains agency management systems and carrier/vendor platforms.
Monitors activity to ensure timely completion.
Communicates workload status and issues to the account team.
Delivers excellent service, anticipates needs, and responds quickly.
Stays updated on company policies and procedures.
Seeks and adopts best practices for improvement.
Demonstrates integrity and leadership (Champion IOA Values).
Ideal Candidate Qualifications
1–3 years actively managing a commercial lines book or 3–5 years of customer service experience in insurance.
Thorough knowledge of insurance brokerage and client needs.
Required active property & casualty licensing; professional designation preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High School Diploma (or equivalent).
What We Offer
Competitive salaries and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑Minute Phone Screen.
Online Assessments.
Interview(s).
Salary Range
The expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr