Schneider National, Inc.
Overview
Schneider is seeking a Senior Service Advisor in Green Bay, WI to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization. Job Number: 253341 | Full-time, Sunday - Thursday, 2:30 p.m. - 11:00 p.m. Job overview:
Responsibilities
Respond to incoming calls and messages regarding equipment breakdowns and accidents. Provide guidance, coaching and analysis on breakdowns and repairs. Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions. Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality. Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts. Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency. Provide step-by-step guidance to drivers on maintenance procedures. Stay up to date on DOT regulations and Schneider-specific policies. Qualifications
Technical degree in diesel technology preferred but not required. 1-2 years of diesel or automotive repair experience. Knowledge of DOT regulations. Effective written and verbal communication skills. Able to work in a fast-paced environment. Pay and benefits
Medical, dental and vision insurance. 401(k) savings plan with company match. Paid time off and paid holidays. Results-based incentive pay program where you can earn above and beyond your base pay. Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday). Building Location Address: 3101 S Packerland Dr, Green Bay, WI, 54313
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Schneider is seeking a Senior Service Advisor in Green Bay, WI to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization. Job Number: 253341 | Full-time, Sunday - Thursday, 2:30 p.m. - 11:00 p.m. Job overview:
Responsibilities
Respond to incoming calls and messages regarding equipment breakdowns and accidents. Provide guidance, coaching and analysis on breakdowns and repairs. Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions. Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality. Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts. Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency. Provide step-by-step guidance to drivers on maintenance procedures. Stay up to date on DOT regulations and Schneider-specific policies. Qualifications
Technical degree in diesel technology preferred but not required. 1-2 years of diesel or automotive repair experience. Knowledge of DOT regulations. Effective written and verbal communication skills. Able to work in a fast-paced environment. Pay and benefits
Medical, dental and vision insurance. 401(k) savings plan with company match. Paid time off and paid holidays. Results-based incentive pay program where you can earn above and beyond your base pay. Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday). Building Location Address: 3101 S Packerland Dr, Green Bay, WI, 54313
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