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Lush North America

Casual Sales Ambassador - Summit at Birmingham

Lush North America, Birmingham, Alabama, United States, 35275

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Position:

Casual Sales Ambassador

Weekly:

0-19 hours

Overview:

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They foster strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they aim to surpass daily sales goals while creating a fun and inclusive environment that encourages customer loyalty.

They focus on understanding customer needs, offering personalized recommendations, and sharing product knowledge to create memorable shopping experiences. The role emphasizes making a positive impact on the world through ethical and sustainable practices.

Responsibilities:

Driving Sales:

Use StoreForce dashboard results and feedback to meet and exceed sales goals. Take ownership of personal results and contribute to overall store sales.

Customer Experience:

Deliver a world-class experience by engaging with customers, listening attentively, and demonstrating product benefits. Aim to make each customer’s day better and promote brand loyalty.

Building the Brand:

Educate customers on Lush’s values, including cruelty-free, vegetarian, handmade, and eco-friendly initiatives. Participate in community events and store promotions to attract traffic.

Product Knowledge:

Continuously learn about products, ingredients, and benefits to make informed recommendations.

Team Involvement:

Development:

Use available resources to improve sales techniques and product knowledge. Seek feedback and opportunities for growth.

Diversity, Equity, Inclusion, and Belonging:

Promote open communication, listen to team members’ perspectives, and foster a sense of belonging and collaboration.

Operational Excellence:

Time and Attendance:

Be punctual, reliable, and engaged. Keep up with company updates and participate actively in team efforts.

Visuals and Merchandising:

Maintain a clean and appealing store environment.

Stock and Inventory:

Adjust displays based on sales data to enhance the shopping experience.

Policies and Procedures:

Follow company standards for opening, closing, and safety protocols.

Qualifications:

Excellent customer service skills

Flexibility to adapt in a fast-paced environment

Passion for skincare, natural beauty, and ethical business

Availability for evenings, weekends, and holidays

Preferred:

Experience in consultation-based customer service

Problem-solving skills

Teamwork experience

Experience in skincare or cosmetics

Cross-cultural collaboration and DEIB training

Fluency in Spanish, French, or other languages

Salary: $15 USD per hour

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Lush acknowledges that our operations are on Indigenous territories across Turtle Island, including lands of the Musqueam, Squamish, Tsleil-Waututh, Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee, and Wendat peoples. We are committed to reconciliation and decolonization efforts, guided by Canada's Calls to Action #92, and strive to work in allyship with Indigenous communities.

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