Food Lion
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PT Self Checkout Ambassador - 01534
role at
Food Lion
Category/Area of Expertise: Retail Operations
Job Requisition: 452761_external_USA-NC-Morganton
Address: USA-NC-Morganton-110 Fiddlers Run Rd
Store Code: Store 01534 Front End (7225681)
Count on me – We know what to do, we make it easy, we do our part, and we care!
Job Title: Self-Checkout Ambassador
Department: Front End Reports
To: Customer Service Manager
Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.
Duties and Responsibilities
Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
Navigate customer flow being aware of the customer’s shopping trip
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip
Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
When needed, assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed
Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
Collect and return shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adhere to all company guidelines, policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Ensure self-checkouts are supplied with proper bags
Perform all other duties as assigned
Qualifications
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously operate a variety of equipment such as self-checkout or cash register
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices
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PT Self Checkout Ambassador - 01534
role at
Food Lion
Category/Area of Expertise: Retail Operations
Job Requisition: 452761_external_USA-NC-Morganton
Address: USA-NC-Morganton-110 Fiddlers Run Rd
Store Code: Store 01534 Front End (7225681)
Count on me – We know what to do, we make it easy, we do our part, and we care!
Job Title: Self-Checkout Ambassador
Department: Front End Reports
To: Customer Service Manager
Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.
Duties and Responsibilities
Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
Navigate customer flow being aware of the customer’s shopping trip
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip
Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
When needed, assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed
Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
Collect and return shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adhere to all company guidelines, policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Ensure self-checkouts are supplied with proper bags
Perform all other duties as assigned
Qualifications
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously operate a variety of equipment such as self-checkout or cash register
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices
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