Franklin Energy
NES Midwest - Outreach Specialist I
Franklin Energy
Position Summary This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start‑up and legacy programs. It also coordinates with internal and external program stakeholders on processes and procedures to achieve outreach results.
Essential Duties and Responsibilities
Apply fundamental sales processes, procedures, methods, and techniques.
Understand and implement the Sales Process, including:
Making outbound calls to new and existing customers to meet assigned energy‑saving targets.
Managing field time effectively with customer or Trade Ally visits.
Developing and presenting program presentations to spur project activity.
Responding to customer and Trade Ally inquiries and concerns by phone, electronically, or in person to move projects toward completion.
Maximizing all opportunities in the process to close a project.
Recruit, train, educate, and cultivate relationships with contractors and customers to encourage effective marketing of programs.
Maintain knowledge of program “Best Practices”, individual program offerings, and how they can serve customers including features, advantages, and benefits.
Support outreach work plan creation, monitoring, and updates.
Develop a comprehensive understanding of program’s strategic outreach direction and production levels to deliver established goals.
Complete “search and discovery” work where the answers are not clear.
Actively “cold call” new potential suppliers/contractors and develop their participation in our programs.
Perform event planning, coordination, and presentations of programs.
Research the markets, accumulating data on businesses, and identifying key allies to be targeted on behalf of the programs.
Identify improvement barriers and report information to Program Manager and Outreach Manager.
Prepare weekly and monthly project‑based activity reports and track progress toward program goals.
Assist in the implementation of specific energy‑efficiency programs in a “flex” capacity, according to defined budgets and energy‑savings targets.
Work effectively with non‑outreach oriented team personnel.
Contribute ideas respectfully and understand individual experience and knowledge compared to others.
Show willingness to take direction for other team members.
Demonstrate honesty, keep commitments, and act in a professional manner.
Position Requirements Education and Experience
Bachelor’s degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered.
1–2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
Previous customer service experience required.
Required Skills, Knowledge and Abilities
Results oriented.
Ability to work in a team atmosphere and collaborate on continuous improvement efforts.
Strong customer service and communication skills.
Ability to handle a wide work variety and work in a fast‑paced environment.
Detail‑oriented, organized, self‑starter, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong data entry skills in tracking systems/databases.
Effective verbal and written communication skills with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Committed to diversity and inclusion.
Reliable transportation.
Licenses & Certifications
Valid driver’s license.
Travel Requirements
Willingness to travel more than 50%.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
#J-18808-Ljbffr
Position Summary This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start‑up and legacy programs. It also coordinates with internal and external program stakeholders on processes and procedures to achieve outreach results.
Essential Duties and Responsibilities
Apply fundamental sales processes, procedures, methods, and techniques.
Understand and implement the Sales Process, including:
Making outbound calls to new and existing customers to meet assigned energy‑saving targets.
Managing field time effectively with customer or Trade Ally visits.
Developing and presenting program presentations to spur project activity.
Responding to customer and Trade Ally inquiries and concerns by phone, electronically, or in person to move projects toward completion.
Maximizing all opportunities in the process to close a project.
Recruit, train, educate, and cultivate relationships with contractors and customers to encourage effective marketing of programs.
Maintain knowledge of program “Best Practices”, individual program offerings, and how they can serve customers including features, advantages, and benefits.
Support outreach work plan creation, monitoring, and updates.
Develop a comprehensive understanding of program’s strategic outreach direction and production levels to deliver established goals.
Complete “search and discovery” work where the answers are not clear.
Actively “cold call” new potential suppliers/contractors and develop their participation in our programs.
Perform event planning, coordination, and presentations of programs.
Research the markets, accumulating data on businesses, and identifying key allies to be targeted on behalf of the programs.
Identify improvement barriers and report information to Program Manager and Outreach Manager.
Prepare weekly and monthly project‑based activity reports and track progress toward program goals.
Assist in the implementation of specific energy‑efficiency programs in a “flex” capacity, according to defined budgets and energy‑savings targets.
Work effectively with non‑outreach oriented team personnel.
Contribute ideas respectfully and understand individual experience and knowledge compared to others.
Show willingness to take direction for other team members.
Demonstrate honesty, keep commitments, and act in a professional manner.
Position Requirements Education and Experience
Bachelor’s degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered.
1–2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
Previous customer service experience required.
Required Skills, Knowledge and Abilities
Results oriented.
Ability to work in a team atmosphere and collaborate on continuous improvement efforts.
Strong customer service and communication skills.
Ability to handle a wide work variety and work in a fast‑paced environment.
Detail‑oriented, organized, self‑starter, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong data entry skills in tracking systems/databases.
Effective verbal and written communication skills with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Committed to diversity and inclusion.
Reliable transportation.
Licenses & Certifications
Valid driver’s license.
Travel Requirements
Willingness to travel more than 50%.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
#J-18808-Ljbffr