Telhio Credit Union
Position:
Branch Relationship Manager
Location:
1672 W 5th Ave, Columbus, OH
Job Id:
942
# of Openings:
1
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary The Branch Relationship Manager (BRM) is the key position that connects our branches to our community. With your leadership and expertise, the BRM role is a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive the business back to your teams, allowing for opportunities for staff to create lasting relationships with our members.
The Branch Relationship Manager is responsible for the day-to-day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees towards member service excellence and sales success.
Responsibilities
Lead, plan and manage branch financial performance
Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective coaching and training
Inspire each member of the branch team to achieve performance excellence and create lasting member relationships
Create a positive culture, where teamwork is paramount, excellent member service is achieved, and accountability is desired
Recruit, retain and hire talent based on business needs
Conduct quarterly and annual performance evaluations for all direct reports
Build lasting member relationships internally and externally to contribute to achieving branch results
Partner with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events
Communicates openly with team and possesses the ability to make tough decisions
Manage and lead staff to conduct branch operations in accordance with our policy and procedures
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Collaborating with Credit Union partners to elevate member experience, system processes and relationship building for members
Manage and correct member complaints and handle all escalated items
Process member transactions accurately and efficiently (i.e., deposits, withdrawals, transfers and more) when applicable
Open deposit and lending accounts and complete maintenance for existing and new members when applicable
Other job duties and functions as assigned by leadership
Responsible for all branch operations and audits
Ensure proper timekeeping for all branch staff
Manage & Lead Staff to conduct Branch Operations
Ensuring branch has all the necessary marketing and supplies to operate
Ensures proper branch cash levels are maintained by managing cash delivery/shipment
All scheduling done efficiently and effectively to accommodate member needs
Responsible for branch performance in all metrics, including, but not limited to: Sales performance, Member service, Operational efficiencies
Manage employee development and training effectively
Ensure on-the-floor marketing materials are current
Ensure all necessary reporting is updated
Inform and update staff regarding new marketing promotions
Attend training/meetings as required by management
Lead meetings, as necessary, with branch employees
Complete all necessary reporting as required by management
Mentor, coach, and motivate other team members (new and existing)
Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups
Builds and maintains a dynamic culture
Completes performance reviews bi-annually, as directed by Telhio Leadership
Qualifications
High School Diploma/Equivalent (Required)
Associates degree (Preferred)
3-5 years leadership experience (Required)
6-8 years of Retail Banking experience (Required)
1-3 years of Business Banking experience (Preferred)
Notary License (Upon hire/ Required)
NMLS Designation (Upon hire/ Required)
Demonstrates in depth knowledge of financial products and banking regulations
Demonstrates strong member advisory skills
Demonstrates experience with/broad understanding of personal and commercial financial solutions
Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability
What you will earn
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Apply for this Position
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Branch Relationship Manager
Location:
1672 W 5th Ave, Columbus, OH
Job Id:
942
# of Openings:
1
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary The Branch Relationship Manager (BRM) is the key position that connects our branches to our community. With your leadership and expertise, the BRM role is a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive the business back to your teams, allowing for opportunities for staff to create lasting relationships with our members.
The Branch Relationship Manager is responsible for the day-to-day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees towards member service excellence and sales success.
Responsibilities
Lead, plan and manage branch financial performance
Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective coaching and training
Inspire each member of the branch team to achieve performance excellence and create lasting member relationships
Create a positive culture, where teamwork is paramount, excellent member service is achieved, and accountability is desired
Recruit, retain and hire talent based on business needs
Conduct quarterly and annual performance evaluations for all direct reports
Build lasting member relationships internally and externally to contribute to achieving branch results
Partner with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events
Communicates openly with team and possesses the ability to make tough decisions
Manage and lead staff to conduct branch operations in accordance with our policy and procedures
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Collaborating with Credit Union partners to elevate member experience, system processes and relationship building for members
Manage and correct member complaints and handle all escalated items
Process member transactions accurately and efficiently (i.e., deposits, withdrawals, transfers and more) when applicable
Open deposit and lending accounts and complete maintenance for existing and new members when applicable
Other job duties and functions as assigned by leadership
Responsible for all branch operations and audits
Ensure proper timekeeping for all branch staff
Manage & Lead Staff to conduct Branch Operations
Ensuring branch has all the necessary marketing and supplies to operate
Ensures proper branch cash levels are maintained by managing cash delivery/shipment
All scheduling done efficiently and effectively to accommodate member needs
Responsible for branch performance in all metrics, including, but not limited to: Sales performance, Member service, Operational efficiencies
Manage employee development and training effectively
Ensure on-the-floor marketing materials are current
Ensure all necessary reporting is updated
Inform and update staff regarding new marketing promotions
Attend training/meetings as required by management
Lead meetings, as necessary, with branch employees
Complete all necessary reporting as required by management
Mentor, coach, and motivate other team members (new and existing)
Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups
Builds and maintains a dynamic culture
Completes performance reviews bi-annually, as directed by Telhio Leadership
Qualifications
High School Diploma/Equivalent (Required)
Associates degree (Preferred)
3-5 years leadership experience (Required)
6-8 years of Retail Banking experience (Required)
1-3 years of Business Banking experience (Preferred)
Notary License (Upon hire/ Required)
NMLS Designation (Upon hire/ Required)
Demonstrates in depth knowledge of financial products and banking regulations
Demonstrates strong member advisory skills
Demonstrates experience with/broad understanding of personal and commercial financial solutions
Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability
What you will earn
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Apply for this Position
#J-18808-Ljbffr