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AssuranceAmerica

Liability Adjuster II

AssuranceAmerica, Mcallen, Texas, United States, 78501

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5 days ago – Be among the first 25 applicants

Liability Adjuster II Liability Adjuster II

is responsible for managing a caseload of complex liability and coverage claims, including those involving minor bodily injuries. This role requires thorough investigations to gather all necessary facts and a strong understanding of policy language to ensure accurate and timely coverage and liability determinations. While working with a degree of autonomy, the Adjuster collaborates with their supervisor for guidance on more nuanced or high‑exposure cases.

About the Role Each day at AssuranceAmerica is different, but as a Liability Adjuster II you will:

Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.

Accurately assess exposure and evaluate injury claims fairly, consistently, and equitably based on the facts and extent of damages.

Negotiate timely and appropriate settlements, ensuring all required documentation is obtained to support proper claim resolution and closure.

Manage low‑complexity, attorney‑represented injury claims with sound judgement and attention to detail, maintaining compliance with internal guidelines and industry standards.

Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims and potential exposures.

Meet and maintain general file‑handling goals and procedures as outlined by the company, including maintaining a 1:1 closing ratio and status on diary reviews.

Properly utilize underwriting and policy systems and understand their features and functionality, as needed.

Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.

Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

About You

Excellent communication skills with demonstrative ease with both verbal and written formats.

Attention to detail and ability to multitask.

A high degree of motivation and team orientation.

Direct, results‑driven, and dedicated to the success of the business and each other.

Required

Minimum three years of experience handling auto claims.

Minimum two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.

Preferred

Bachelor’s degree or equivalent.

Non‑standard experience.

Adjuster’s license in relevant state or the ability to obtain one quickly.

Bilingual (English‑Spanish).

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

Must be able to navigate various departments of the organization’s physical premises.

What We Offer

Premium healthcare plans: All full‑time associates and part‑time associates working a regular schedule of 30 hours or more are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.

Employer‑Paid Benefits: We enroll all eligible associates in Group Life and AD&D Insurance, Short‑ and Long‑Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.

Additional Benefits:

401(k) Employer Match: All full‑time and part‑time associates over age 21 are eligible to participate. AssuranceAmerica will match 100% of the first 4% of an associate’s contributions.

Engagement Events.

Annual Learning Credit: Reimburse for approved educational assistance.

Time Off:

Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

About Us

We are direct, results‑driven, and dedicated to the success of our business and each other.

We are a diverse group of thinkers and doers.

We offer many opportunities to grow in our professional skills and career.

We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

You’re Invited to Apply We believe the right fit is more important than a checklist. If you have most of what we’re looking for in this role and our culture and mission speak to you,

contact us . We want to hear from you!

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