Community Care Network of Kansas
CIN Outreach and Engagement Coordinator
Community Care Network of Kansas, Topeka, Kansas, United States, 66652
CIN Outreach and Engagement Coordinator
Company:
Community Care Network of Kansas
Job Title:
CIN Outreach and Engagement Coordinator
Classification:
Exempt, Full-Time
Pay Range:
$45,000-$55,000 per year, based on experience
Reporting Relationship:
Chief Administrative and Policy Officer
Schedule:
Monday through Friday, 8:00 a.m. to 5:00 p.m. (or similar schedule)
Location:
Topeka, KS (includes Kansas City, Wichita, or Topeka areas with ability to travel between health center locations); hybrid option based on location.
About Community Care:
Community Care Network of Kansas (Community Care) strives to ensure all Kansans have access to high‑quality, community‑based, whole‑person health care close to home. We are a statewide association of community care clinics, dedicated to providing medical, dental, and behavioral care to all. We lead in health care training, technical assistance, and public policy discussions at local, state, and federal levels, collaborating with providers, foundations, and partners to advocate for increased access to high‑quality care.
Role Overview The role plays a vital part in connecting patients with the Kansas Care Network Clinically Integrated Network (KCN‑CIN) Health Centers through telephonic, written, and electronic outreach. Responsibilities include ensuring records are accurately maintained and obtaining necessary documentation from external organizations.
Primary duties involve guiding and supporting attributed members through the health care system via outbound and inbound communication. Listening attentively, responding thoughtfully, and fostering a compassionate environment will empower members to access needed care.
Major Duties
Develop and implement outreach strategies to address care gaps for attributed patient populations.
Coordinate follow‑up for inpatient discharges and emergency department visits to ensure continuity of care.
Design and oversee patient engagement initiatives for missed or canceled appointments, prioritizing patients with complex or chronic conditions.
Evaluate data from payers and partner organizations to identify trends and direct targeted outreach efforts.
Facilitate the establishment of ongoing primary care relationships for new and medically unmanaged KCN‑CIN–attributed patients.
Maintain comprehensive and compliant documentation of all outreach activities, patient interactions, and care coordination efforts.
Analyze outreach outcomes to recommend improvements in patient engagement, care coordination, and health equity strategies.
Provide education and guidance to patients regarding preventive health, chronic disease management, and available community resources.
Collaborate with interdisciplinary health center teams to address barriers to care and support seamless coordination across providers and services.
Contribute to the design, testing, and implementation of new workflows or pilot programs aimed at improving patient care and operational efficiency.
Exercise discretion in managing sensitive patient information, ensuring all outreach and documentation comply with HIPAA and organizational privacy standards.
Represent the KCN‑CIN program professionally, fostering positive relationships with internal and external stakeholders.
Qualifications
High School diploma or equivalent (minimum).
One (1) year of experience in community outreach, health education, or population health (minimum).
Excellent telephone etiquette; computer skills include word processing, Excel, and Electronic Health Records; ability to operate office equipment.
Strong organizational, written, and verbal communication skills.
Knowledge of HIPAA, healthcare terminology, and healthcare-related policy.
Understanding of value‑based care best practices.
Professional appearance and positive work environment.
Creative thinking, problem‑solving skills, and willingness to seek input for process improvement.
Passion and commitment to improving health.
Energetic, flexible, collaborative, and proactive team orientation.
Unrestricted driver’s license and ability to travel within the state and attend national meetings.
Preferred Qualifications
Associate degree in healthcare or related field.
Three (3) years of experience in community outreach, health education, or population health.
Previous experience in a health care setting.
Experience with eClinicalWorks electronic health record.
Willingness to assist health professionals in improving quality care.
Physical Demands
Regularly required to maintain a stationary position while occasionally attending meetings internally and externally.
Ability to read computer screens and operate computer peripherals for extended periods.
Regular communication with staff, members, and stakeholders in writing, video conferencing, and in‑person meetings.
Work Environment
Professional, fast‑paced, deadline‑oriented office setting with regulated temperatures and moderate noise level.
Remote employees must maintain a secure and dedicated workspace with reliable internet bandwidth suitable for video conferencing and secure data handling.
Full‑or hybrid‑remote employees receive community‑provided computer equipment meeting technical requirements.
Additional Duties Additional duties and responsibilities may be added to this position description at any time. The description does not state or imply these are the only activities performed by the employee in this position. Employees are required to follow Community Care policies and procedures and maintain a professional personal appearance and workspace. Employees must also follow any other position‑related instructions and perform any other duties requested by the supervisor.
Equal Opportunity Employer Community Care Network of Kansas does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. These activities include, but are not limited to, appointment to and termination from its Board of Directors, hiring and firing of staff or contractors, selection of volunteers, selection of vendors, and provision of services.
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Community Care Network of Kansas
Job Title:
CIN Outreach and Engagement Coordinator
Classification:
Exempt, Full-Time
Pay Range:
$45,000-$55,000 per year, based on experience
Reporting Relationship:
Chief Administrative and Policy Officer
Schedule:
Monday through Friday, 8:00 a.m. to 5:00 p.m. (or similar schedule)
Location:
Topeka, KS (includes Kansas City, Wichita, or Topeka areas with ability to travel between health center locations); hybrid option based on location.
About Community Care:
Community Care Network of Kansas (Community Care) strives to ensure all Kansans have access to high‑quality, community‑based, whole‑person health care close to home. We are a statewide association of community care clinics, dedicated to providing medical, dental, and behavioral care to all. We lead in health care training, technical assistance, and public policy discussions at local, state, and federal levels, collaborating with providers, foundations, and partners to advocate for increased access to high‑quality care.
Role Overview The role plays a vital part in connecting patients with the Kansas Care Network Clinically Integrated Network (KCN‑CIN) Health Centers through telephonic, written, and electronic outreach. Responsibilities include ensuring records are accurately maintained and obtaining necessary documentation from external organizations.
Primary duties involve guiding and supporting attributed members through the health care system via outbound and inbound communication. Listening attentively, responding thoughtfully, and fostering a compassionate environment will empower members to access needed care.
Major Duties
Develop and implement outreach strategies to address care gaps for attributed patient populations.
Coordinate follow‑up for inpatient discharges and emergency department visits to ensure continuity of care.
Design and oversee patient engagement initiatives for missed or canceled appointments, prioritizing patients with complex or chronic conditions.
Evaluate data from payers and partner organizations to identify trends and direct targeted outreach efforts.
Facilitate the establishment of ongoing primary care relationships for new and medically unmanaged KCN‑CIN–attributed patients.
Maintain comprehensive and compliant documentation of all outreach activities, patient interactions, and care coordination efforts.
Analyze outreach outcomes to recommend improvements in patient engagement, care coordination, and health equity strategies.
Provide education and guidance to patients regarding preventive health, chronic disease management, and available community resources.
Collaborate with interdisciplinary health center teams to address barriers to care and support seamless coordination across providers and services.
Contribute to the design, testing, and implementation of new workflows or pilot programs aimed at improving patient care and operational efficiency.
Exercise discretion in managing sensitive patient information, ensuring all outreach and documentation comply with HIPAA and organizational privacy standards.
Represent the KCN‑CIN program professionally, fostering positive relationships with internal and external stakeholders.
Qualifications
High School diploma or equivalent (minimum).
One (1) year of experience in community outreach, health education, or population health (minimum).
Excellent telephone etiquette; computer skills include word processing, Excel, and Electronic Health Records; ability to operate office equipment.
Strong organizational, written, and verbal communication skills.
Knowledge of HIPAA, healthcare terminology, and healthcare-related policy.
Understanding of value‑based care best practices.
Professional appearance and positive work environment.
Creative thinking, problem‑solving skills, and willingness to seek input for process improvement.
Passion and commitment to improving health.
Energetic, flexible, collaborative, and proactive team orientation.
Unrestricted driver’s license and ability to travel within the state and attend national meetings.
Preferred Qualifications
Associate degree in healthcare or related field.
Three (3) years of experience in community outreach, health education, or population health.
Previous experience in a health care setting.
Experience with eClinicalWorks electronic health record.
Willingness to assist health professionals in improving quality care.
Physical Demands
Regularly required to maintain a stationary position while occasionally attending meetings internally and externally.
Ability to read computer screens and operate computer peripherals for extended periods.
Regular communication with staff, members, and stakeholders in writing, video conferencing, and in‑person meetings.
Work Environment
Professional, fast‑paced, deadline‑oriented office setting with regulated temperatures and moderate noise level.
Remote employees must maintain a secure and dedicated workspace with reliable internet bandwidth suitable for video conferencing and secure data handling.
Full‑or hybrid‑remote employees receive community‑provided computer equipment meeting technical requirements.
Additional Duties Additional duties and responsibilities may be added to this position description at any time. The description does not state or imply these are the only activities performed by the employee in this position. Employees are required to follow Community Care policies and procedures and maintain a professional personal appearance and workspace. Employees must also follow any other position‑related instructions and perform any other duties requested by the supervisor.
Equal Opportunity Employer Community Care Network of Kansas does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. These activities include, but are not limited to, appointment to and termination from its Board of Directors, hiring and firing of staff or contractors, selection of volunteers, selection of vendors, and provision of services.
#J-18808-Ljbffr