City of Salisbury, NC
Housing and Homelessness Case Coordinator
City of Salisbury, NC, Salisbury, Maryland, United States, 21801
Housing and Homelessness Case Coordinator
The Housing and Homelessness Case Coordinator supports residents of the Citys Tiny Home transitional housing program for individuals experiencing homelessness. This position focuses on helping residents stabilize, increase income, and transition to permanent housing within a two year program period. The coordinator works directly with all residents to provide individualized support, resource navigation, and housing placement assistance.
Responsibilities
Administrative Management: Holds self-accountable for assigned responsibilities; sees tasks through to completion in a timely manner.
Conduct intake assessments and develop individualized service plans for each resident.
Maintain accurate and timely records in the Homeless Management Information System (HMIS).
Maintain case reports and case management documentation on the Citys designated software platform.
Track resident progress, service utilization, and housing outcomes.
Prepare reports and contribute to program evaluation and improvement.
Assist residents in obtaining income through employment, public benefits, or other sources.
Guide residents through securing permanent housing, including applications, documentation, and landlord engagement.
Connect residents to community-based services including healthcare, behavioral health, and employment training programs.
Assist residents in acquiring necessary documentation such as state IDs, Social Security cards, and birth certificates.
Coordinate with internal City departments to support resident needs.
Represent the City of Salisbury professionally in interactions with residents and service providers.
Demonstrate initiative and problem-solving in addressing resident needs and program challenges.
Maintain effective working relationships with colleagues and community partners.
Stewardship / Financial: Safeguards equipment, supplies and materials. Support residents in budgeting and financial planning for their housing stability goals. Ensure responsible use of City resources and compliance with program guidelines.
Development / Leadership Development: Participate in opportunities to earn or maintain professional credentials and certifications. Participate in required training, including Mental Health First Aid. Stay informed about best practices in transitional housing and supportive services. Contribute to the continuous improvement of the Anne Street Village program.
Performance Expectations
Communication: Articulates thoughts and ideas clearly and effectively to exchange information. Listen to others and provide helpful feedback.
Work Ethic: Demonstrates personal accountability, effective work habits, integrity, and ethical behavior.
Teamwork: Works well as part of a team through respectful and collaborative relationships with colleagues, customers, affiliates, and stakeholder groups.
Problem Solving: Uses creative and critical thinking to resolve problems and improve processes.
Initiative: Takes charge and acts without being prompted when appropriate.
Education and Experience
A bachelor’s degree in human services or a similar field is preferred.
At least one year of work experience in the human services field is required. A bachelor’s degree in any field with equivalent training, education, and/or experience may be considered.
Completion of Mental Health First Aid is required; if not already completed, the applicant must do so at the next available training.
Experience working independently and strong interpersonal skills are critical to this position.
Valid Drivers License.
Preferred: Experience with direct interactions with persons experiencing homelessness, mental illness, and/or substance use disorders.
Experience utilizing the Homeless Management Information System (HMIS).
Physical Requirements
Ability to move and lift furniture and household goods.
Work environment involves standard safety precautions typical of offices or meeting rooms, including safe workplace practices with office equipment and observance of fire and building safety regulations.
*The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of this job.*
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Responsibilities
Administrative Management: Holds self-accountable for assigned responsibilities; sees tasks through to completion in a timely manner.
Conduct intake assessments and develop individualized service plans for each resident.
Maintain accurate and timely records in the Homeless Management Information System (HMIS).
Maintain case reports and case management documentation on the Citys designated software platform.
Track resident progress, service utilization, and housing outcomes.
Prepare reports and contribute to program evaluation and improvement.
Assist residents in obtaining income through employment, public benefits, or other sources.
Guide residents through securing permanent housing, including applications, documentation, and landlord engagement.
Connect residents to community-based services including healthcare, behavioral health, and employment training programs.
Assist residents in acquiring necessary documentation such as state IDs, Social Security cards, and birth certificates.
Coordinate with internal City departments to support resident needs.
Represent the City of Salisbury professionally in interactions with residents and service providers.
Demonstrate initiative and problem-solving in addressing resident needs and program challenges.
Maintain effective working relationships with colleagues and community partners.
Stewardship / Financial: Safeguards equipment, supplies and materials. Support residents in budgeting and financial planning for their housing stability goals. Ensure responsible use of City resources and compliance with program guidelines.
Development / Leadership Development: Participate in opportunities to earn or maintain professional credentials and certifications. Participate in required training, including Mental Health First Aid. Stay informed about best practices in transitional housing and supportive services. Contribute to the continuous improvement of the Anne Street Village program.
Performance Expectations
Communication: Articulates thoughts and ideas clearly and effectively to exchange information. Listen to others and provide helpful feedback.
Work Ethic: Demonstrates personal accountability, effective work habits, integrity, and ethical behavior.
Teamwork: Works well as part of a team through respectful and collaborative relationships with colleagues, customers, affiliates, and stakeholder groups.
Problem Solving: Uses creative and critical thinking to resolve problems and improve processes.
Initiative: Takes charge and acts without being prompted when appropriate.
Education and Experience
A bachelor’s degree in human services or a similar field is preferred.
At least one year of work experience in the human services field is required. A bachelor’s degree in any field with equivalent training, education, and/or experience may be considered.
Completion of Mental Health First Aid is required; if not already completed, the applicant must do so at the next available training.
Experience working independently and strong interpersonal skills are critical to this position.
Valid Drivers License.
Preferred: Experience with direct interactions with persons experiencing homelessness, mental illness, and/or substance use disorders.
Experience utilizing the Homeless Management Information System (HMIS).
Physical Requirements
Ability to move and lift furniture and household goods.
Work environment involves standard safety precautions typical of offices or meeting rooms, including safe workplace practices with office equipment and observance of fire and building safety regulations.
*The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of this job.*
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