Ll Oefentherapie
Hotel Business Development Executive
Ll Oefentherapie, Des Moines, Iowa, United States, 50319
Title: Strategic Accounts Executive
Responsibilities
Primarily responsible for the account management of accounts considered to be “Strategic” to the success of Nor1 Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Liaise between the customer and internal teams Act as spokesperson and point of contact with key account staff while managing and developing corporate and property relationships Become an expert on assigned accounts – understanding brand differentiators, loyalty program, operating systems and brand strategies Identify revenue opportunities within each account (i.e. Product, Exposure Channel, Region, etc.), and quantify the revenue potential Analyze reporting of revenue production and performance statistics, identifying root problems and plans for resolution Develop, plan, monitor, train and manage all brand initiatives (internal and external) Identify “best practices, solutions and automation processes” that would enable Nor1 to scale the Nor1 platform across all accounts Perform research and author account plans with goals and action steps for each account, giving consideration to regional and product differences Plan and execute monthly/quarterly update meetings and year end performance reviews for each account Communicate and collaborate regularly with the broader Nor1 team to ensure appropriate account handling and hotel solicitation Perform various other activities that enhance the effectiveness of the Business Development Team Specific Job Knowledge, Skill and Ability
Proven and successful business track record Strong analytical skills Ability to build relationships, navigate and penetrate companies’ enterprises at multiple levels Experience in managing teams working cross-functionally within an organization Excellent oral and written communication skills Customer oriented with a focus on the voice of the customer Demonstrated expert proficiency in Microsoft Office Experience analyzing data in a Business Intelligence tool (i.e. Cognos, Power BI, SAS, etc.) Experience working with a CRM tool (i.e. Oracle Sales Cloud, Salesforce, Sugar, Delphi, etc) Attentive to details Able to prioritize and multi-task to meet deadlines
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Primarily responsible for the account management of accounts considered to be “Strategic” to the success of Nor1 Develop and maintain trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Liaise between the customer and internal teams Act as spokesperson and point of contact with key account staff while managing and developing corporate and property relationships Become an expert on assigned accounts – understanding brand differentiators, loyalty program, operating systems and brand strategies Identify revenue opportunities within each account (i.e. Product, Exposure Channel, Region, etc.), and quantify the revenue potential Analyze reporting of revenue production and performance statistics, identifying root problems and plans for resolution Develop, plan, monitor, train and manage all brand initiatives (internal and external) Identify “best practices, solutions and automation processes” that would enable Nor1 to scale the Nor1 platform across all accounts Perform research and author account plans with goals and action steps for each account, giving consideration to regional and product differences Plan and execute monthly/quarterly update meetings and year end performance reviews for each account Communicate and collaborate regularly with the broader Nor1 team to ensure appropriate account handling and hotel solicitation Perform various other activities that enhance the effectiveness of the Business Development Team Specific Job Knowledge, Skill and Ability
Proven and successful business track record Strong analytical skills Ability to build relationships, navigate and penetrate companies’ enterprises at multiple levels Experience in managing teams working cross-functionally within an organization Excellent oral and written communication skills Customer oriented with a focus on the voice of the customer Demonstrated expert proficiency in Microsoft Office Experience analyzing data in a Business Intelligence tool (i.e. Cognos, Power BI, SAS, etc.) Experience working with a CRM tool (i.e. Oracle Sales Cloud, Salesforce, Sugar, Delphi, etc) Attentive to details Able to prioritize and multi-task to meet deadlines
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