Focused Hr Solutions
Service Desk Specialist/Help Desk -A312 - 4645 -
Focused Hr Solutions, Dover, Delaware, United States, 19904
Overview
Candidate will be required to work a hybrid schedule – on-site each Wednesday in Dover, DE. Candidate is required to work on-site in Dover, DE 1st week for orientation and training. All work must be performed in the United States.
Our direct client has an opening for a Service Desk Specialist/Help Desk # 4645. This position is for 6-12+ months, with option of extension, and will be worked in a hybrid schedule – on-site each Wednesday in Dover, DE.
Responsibilities
Process all inbound telephone calls, emails, and tickets as assigned.
Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
Provide 95% phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
Perform basic troubleshooting of LAN/WAN issues.
Remote troubleshooting of desktop issues.
Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).
Proactive responsiveness to time sensitive issues.
Operate in a diverse business process environment requiring independent critical thinking.
Execute DTI Service Desk contact, problem, incident and request management policies and procedures.
Diagnose, troubleshoot and track all computer-related incidents.
Escalate problems and incidents to designated level 2 and level 3 help desk support entities.
Report incident status and system outage notifications to customers, technical staff, and applicable management.
Qualifications
Preferred Education: A+ Certification and Network+ Certification or demonstrated equivalent.
Excellent communication and customer service skills.
Strong phone support and remote troubleshooting abilities.
Details
Shift: 10:30 am – 7 pm EST
Location: Dover, DE (hybrid; on-site every Wednesday; first week on-site for orientation)
Duration: 6-12+ months with option of extension
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
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Our direct client has an opening for a Service Desk Specialist/Help Desk # 4645. This position is for 6-12+ months, with option of extension, and will be worked in a hybrid schedule – on-site each Wednesday in Dover, DE.
Responsibilities
Process all inbound telephone calls, emails, and tickets as assigned.
Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
Provide 95% phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
Perform basic troubleshooting of LAN/WAN issues.
Remote troubleshooting of desktop issues.
Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).
Proactive responsiveness to time sensitive issues.
Operate in a diverse business process environment requiring independent critical thinking.
Execute DTI Service Desk contact, problem, incident and request management policies and procedures.
Diagnose, troubleshoot and track all computer-related incidents.
Escalate problems and incidents to designated level 2 and level 3 help desk support entities.
Report incident status and system outage notifications to customers, technical staff, and applicable management.
Qualifications
Preferred Education: A+ Certification and Network+ Certification or demonstrated equivalent.
Excellent communication and customer service skills.
Strong phone support and remote troubleshooting abilities.
Details
Shift: 10:30 am – 7 pm EST
Location: Dover, DE (hybrid; on-site every Wednesday; first week on-site for orientation)
Duration: 6-12+ months with option of extension
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
#J-18808-Ljbffr