Security Finance
Customer Relations Coordinator
Security Finance, Spartanburg, South Carolina, United States, 29302
0061-02-ADMIN-Cust Relati
181 Security Place
Spartanburg, SC 29307, USA
Responsibilities:
Evaluates work volume, coordinates daily work activities, and assigns duties to meet prescribed deadlines; provides cross-training within the department
Monitors work progress and escalates any deficiencies to the department manager daily
Provides feedback and suggestions on process improvements
Accurately updates, changes or deletes credit files based on information gathered from internal system and branch contacts
Responses to incoming customer calls and written correspondence regarding credit reporting or related complaints
Stays abreast of related regulatory requirements and updates
Assists department manager with analyzing customer service trends that could be impacting customers or credit reports
Assists department manager in reviewing and updating policies, templates, and guidelines to ensure a high level of customer service
Assists with researching needs for formal complaints
Prompt and regular attendance is required
Job Requirements:
2 years related experience, preferably in customer service
Computer literate with solid MS Office skills and ability to learn or assess new software
Detailed oriented person with strong work ethic and follow up skills
Strong verbal and written communication skills
Knowledge of consumer lending regulations, preferred
Prior lead or management experience preferred
Ability to work in a fast paced, high volume environment
Physical Requirements:
This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.
Educational Requirements:
High school diploma or equivalent Related education or experience preferred
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsibilities:
Evaluates work volume, coordinates daily work activities, and assigns duties to meet prescribed deadlines; provides cross-training within the department
Monitors work progress and escalates any deficiencies to the department manager daily
Provides feedback and suggestions on process improvements
Accurately updates, changes or deletes credit files based on information gathered from internal system and branch contacts
Responses to incoming customer calls and written correspondence regarding credit reporting or related complaints
Stays abreast of related regulatory requirements and updates
Assists department manager with analyzing customer service trends that could be impacting customers or credit reports
Assists department manager in reviewing and updating policies, templates, and guidelines to ensure a high level of customer service
Assists with researching needs for formal complaints
Prompt and regular attendance is required
Job Requirements:
2 years related experience, preferably in customer service
Computer literate with solid MS Office skills and ability to learn or assess new software
Detailed oriented person with strong work ethic and follow up skills
Strong verbal and written communication skills
Knowledge of consumer lending regulations, preferred
Prior lead or management experience preferred
Ability to work in a fast paced, high volume environment
Physical Requirements:
This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.
Educational Requirements:
High school diploma or equivalent Related education or experience preferred
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr