NCAA (National Collegiate Athletic Association)
Ticket Office Sales Representative (Guest Services Sales Professional I)
NCAA (National Collegiate Athletic Association), San Diego, California, United States, 92189
Ticket Office Sales Representative (Guest Services Sales Professional I)
Position Summary
The Athletics Department at San Diego State University is seeking a dedicated and customer-focused Ticket Office Sales Representative to support ticket operations for SDSU's 18 Division I sport programs. Working under the direction of the Associate Athletic Director of Ticket Operations, this role plays a key part in delivering exceptional service to season ticket holders, students, faculty/staff, and the general public.
In this fast‑paced environment, you will manage in‑person and phone ticket sales, process payments, and provide frontline customer support while helping ensure smooth and efficient game‑day operations.
Key Responsibilities
Provide friendly, efficient customer service during regular business hours and at campus athletics events.
Assist walk‑up customers, answer ticket inquiries by phone, and resolve service issues.
Process renewals, payments, and mail orders for Aztec tickets.
Complete general office tasks and projects as assigned.
Serve as a ticket seller or game‑day assistant at Snapdragon Stadium and other SDSU venues.
Staff will‑call and customer service windows.
Act as a lead for softball and baseball events as needed.
File, prepare mailings, print and package tickets, manage tickets and pass inventory.
Support administrative needs within the Ticket Office.
Why You Should Apply
Be part of a dynamic Division I athletics environment where no two days are the same.
Engage directly with SDSU fans and the community, becoming a key ambassador for Aztec Athletics.
Grow your professional skills in customer service, sales, event operations, and office administration.
Work in a team‑focused, supportive environment with opportunities to assist with multiple sports and large‑scale events.
Contribute to the success of 500+ student‑athletes and the overall game‑day experience at SDSU.
Apply now! Position Information
This is a full‑time (1.0 time‑base), benefits eligible, temporary position with an anticipated end date of December 31, 2026, with the possibility of reappointment.
This position is designated non‑exempt under FLSA and is eligible for overtime compensation.
Standard SDSU work hours are Monday—Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (Ability to travel to away contests)
The individual hired into this role will work at SDSU Snapdragon Stadium in San Diego.
Department Summary The Department of Athletics utilizes the services of over 150 employees and is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 18 sport programs, approximately 550 student‑athletes, and 17 offices in the department. The offices include the Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management / Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student‑Athlete Academic Support Services, Ticket Office, and Video.
Education and Experience Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Key Qualifications
Must have ticket office / ticket sales and cash handling experience.
Strong customer service skills.
Effective interpersonal and verbal / writing skills.
Experience working in an athletics ticket office.
Experience in customer service.
Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel.
Some experience with Ticketmaster.
Ability to travel to away games for various sports.
Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.
Initial step placement is not expected to exceed Step 1 ($4,198).
CSU Classification Salary Range: $4,198 - $6,115 per month (Step 1 - Step 20).
Future increases, including step advancements, are subject to contract negotiations.
Full Benefits Package Includes
Generous Time Off
: 15 paid holidays, vacation, and sick leave.
Retirement
: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage
: Medical, dental, and vision options at low or no cost.
Education Support
: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings
: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community
: Access to the library, campus events, employee groups, and volunteer and social activities.
SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.
SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Supplemental Information Apply by December 28, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions. Applicants must currently be authorized to work in the United States on a full‑time basis.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.
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In this fast‑paced environment, you will manage in‑person and phone ticket sales, process payments, and provide frontline customer support while helping ensure smooth and efficient game‑day operations.
Key Responsibilities
Provide friendly, efficient customer service during regular business hours and at campus athletics events.
Assist walk‑up customers, answer ticket inquiries by phone, and resolve service issues.
Process renewals, payments, and mail orders for Aztec tickets.
Complete general office tasks and projects as assigned.
Serve as a ticket seller or game‑day assistant at Snapdragon Stadium and other SDSU venues.
Staff will‑call and customer service windows.
Act as a lead for softball and baseball events as needed.
File, prepare mailings, print and package tickets, manage tickets and pass inventory.
Support administrative needs within the Ticket Office.
Why You Should Apply
Be part of a dynamic Division I athletics environment where no two days are the same.
Engage directly with SDSU fans and the community, becoming a key ambassador for Aztec Athletics.
Grow your professional skills in customer service, sales, event operations, and office administration.
Work in a team‑focused, supportive environment with opportunities to assist with multiple sports and large‑scale events.
Contribute to the success of 500+ student‑athletes and the overall game‑day experience at SDSU.
Apply now! Position Information
This is a full‑time (1.0 time‑base), benefits eligible, temporary position with an anticipated end date of December 31, 2026, with the possibility of reappointment.
This position is designated non‑exempt under FLSA and is eligible for overtime compensation.
Standard SDSU work hours are Monday—Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (Ability to travel to away contests)
The individual hired into this role will work at SDSU Snapdragon Stadium in San Diego.
Department Summary The Department of Athletics utilizes the services of over 150 employees and is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 18 sport programs, approximately 550 student‑athletes, and 17 offices in the department. The offices include the Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management / Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student‑Athlete Academic Support Services, Ticket Office, and Video.
Education and Experience Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Key Qualifications
Must have ticket office / ticket sales and cash handling experience.
Strong customer service skills.
Effective interpersonal and verbal / writing skills.
Experience working in an athletics ticket office.
Experience in customer service.
Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel.
Some experience with Ticketmaster.
Ability to travel to away games for various sports.
Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.
Initial step placement is not expected to exceed Step 1 ($4,198).
CSU Classification Salary Range: $4,198 - $6,115 per month (Step 1 - Step 20).
Future increases, including step advancements, are subject to contract negotiations.
Full Benefits Package Includes
Generous Time Off
: 15 paid holidays, vacation, and sick leave.
Retirement
: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage
: Medical, dental, and vision options at low or no cost.
Education Support
: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings
: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community
: Access to the library, campus events, employee groups, and volunteer and social activities.
SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.
SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Supplemental Information Apply by December 28, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions. Applicants must currently be authorized to work in the United States on a full‑time basis.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.
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