Job Description
As a Broadcast Services Engineer, the individual will participate in design, development, implementation and support of GM’s meeting and collaboration services, including operational support, process improvement, solution creation and deployment. Successful applicants will also provide technical knowledge in re‑engineering existing solutions and solving a variety of multi‑platform or cross‑functional issues related to video and unified communications. The selected candidate will provide direct customer support and coordinate resolution of issues through remote collaboration, desktop use, trouble tickets or onsite service. They will drive improvement through quality initiatives, metrics development, monitoring and corrective action. The team will work cross‑functionally between operations, engineering and end‑user support teams, and contribute to communication materials, service level agreements, internal specification documents, project planning documents, and end‑user communication.
What You’ll Do
Collaborate with senior level executives and support personnel.
Quickly identify and troubleshoot issues related to equipment and systems to minimize disruptions.
Perform regular maintenance on broadcast equipment to prevent downtime.
Conduct repairs as necessary and arrange for equipment replacements or upgrades.
Monitor broadcast signals to ensure the highest quality of audio & video.
Implement quality control checks to meet broadcast standards.
Participate in developing and maintaining SOPs and system documentation.
Operate a video switcher and associated peripherals for live and recorded productions on all platforms.
Implement and support products from Cisco, Microsoft, Google, Adobe and other meeting services.
Analyze and create technical specifications and standards as required.
Lead complex, cross‑organizational projects across multiple boundaries.
Deploy and manage technologies from multiple vendors’ cloud services.
What You’ll Need
Bachelor’s degree or equivalent experience in a related field.
10 years of technical experience or educational equivalent, including entry‑level knowledge in at least one telecom area (Data, Voice, Video or applied networking).
Experience in troubleshooting LAN/WAN, video conferencing and audio platforms.
Experience with digital audio and video streaming.
Experience installing and configuring PC and network hardware, software, routers, hubs, etc.
Experience in maintenance and development of all aspects of technical facilities including studios, transmitters, broadcast equipment, computers and data networks.
Experience managing complex events where customers expect flawless execution of the show flow and services supporting their event.
Demonstrated experience being a customer advocate and communicating customers’ show needs to the technical support team for execution.
Preferred Qualifications
Broadcast streaming experience.
Experience with studio and field broadcast production systems.
Experience with broadcast switching and editing systems.
Project management skills are an advantage.
Experience in change management, escalation management and post‑mortem development.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day — individually and collectively — to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we’re looking out for your well‑being—at work and at home—so you can focus on realizing your ambitions.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
#J-18808-Ljbffr