Community Association Manager Job at Pilot Property Management, Inc. in Irvine

Community Association Manager Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA with offices throughout Southern California, Colorado, and Idaho. Since 1982 we’ve led the way in providing superior customer care for clients in planned-unit developments, condos, mixed‑use, commercial, new‑project developments, large‑scale onsite communities, and master‑planned community associations. We are looking for experienced Community Association Managers to join our amazing team in the Irvine Corporate Office. The role requires a collaborative and supportive mindset, a commitment to continuous growth, and a passion for delivering excellent service. Summary Manages a portfolio of community associations and performs office and non‑manual work directly related to the general business operations of community associations. Primary duty is to exercise discretion and independent judgment with respect to matters of significance while providing outstanding customer service to homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention. Why Join Keystone? Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We offer a value‑based environment that nurtures leadership, promotes personal success, and rewards employees who exceed expectations. We cultivate a culture of open feedback and continuous growth and are proud to be certified as a Great Place to Work. What We Offer Competitive Salary Hybrid and flexible working arrangements Work‑life balance Opportunities for career growth Training and mentorship from seasoned HOA leaders Support for continued education Cell phone stipend Mileage reimbursement Medical (HMO and PPO), dental, and vision plans Flexible spending account Pet savings Pre‑paid legal services Employer‑paid basic life/AD&D insurance Voluntary life and short‑term disability insurance Free employee assistance program 401(k) retirement plan with company match Financial and health/wellness education Paid time off (PTO) 12 paid holidays, including floating holidays and half‑days for major holidays Responsibilities Manages all operations for a portfolio of community associations. Provides leadership and consults with clients on best practices regarding management and oversight. Creates agendas for, and runs regular board and owners’ meetings. Works extensively with boards, vendors, contractors, and homeowners. Meets with associations 1‑2 times a week. Manages and assists in special projects. Creates budgets and manages financials for associations. Selects and supervises vendors. Ensures timely collection of homeowner assessments. Complies with company policies and procedures. Responsible for client satisfaction and account retention. Practices Keystone’s core values, mission, and vision. Any additional duties as assigned by the supervisor. Qualifications Valid driver’s license and clean MVR. Reliable transportation to and from communities. Strong knowledge of the HOA industry. Excellent client‑service orientation. Strong computer skills; proficiency in MS Office, Teams, Outlook, Word, Excel, PowerPoint, and HOA software. Strong attention to detail. Positive attitude. Strong leadership and collaboration skills. Excellent interpersonal, influencing, and relationship‑building skills. Ability to gain the confidence of association boards. Strong verbal and written communication. Effective organizational and time‑management skills. Ability to manage multiple tasks and meet deadlines. Demonstrated independence and teamwork. Availability for evening meetings, after‑hours work, and weekend on‑call rotation. Education and Experience 3‑4 years of HOA management experience. 2‑3 years of customer service experience. CAI or CACM certification(s) a plus. Bachelor’s degree preferred; high school diploma or GED required. Work Environment Ability to drive to communities; ability to sit, stand, and operate business equipment; typical office environment with low‑level noise. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If online application accessibility issues arise, email hr@keystonepacific.com with a description of the accommodation, your name, and contact information. Please note this email is not for general employment inquiries. Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a background and DMV check. Salary : $75,000 – $85,000 annually #J-18808-Ljbffr