Freight Forwarder, Air Export Job at DSV Air & Sea Inc. in Cleveland

Job Details Job area: Freight Forwarding Location: USA - Cleveland, Emerald Pkwy Division: Air & Sea Job Posting Title: Freight Forwarder, Air Export Time Type: Full Time Summary A Freight Forwarder is responsible for managing and coordinating the exportation of goods by air, including all necessary documentation, scheduling, and communication with customers and third‑party service providers. This role requires strong organizational skills, attention to detail, and excellent communication skills to manage relationships with customers and ensure their satisfaction. Duties and Responsibilities Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels. Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading. Track and monitor shipments, providing regular updates to customers on the status of their shipments. Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise. Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery. Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws. All other duties as assigned. Educational Background / Work Experience Prior experience in freight forwarding, logistics, or a related field is preferred. Experience in Freight Forwarding is highly desirable. Skills & Competencies Ability to perform basic mathematical calculations, such as calculating costs and rates. Excellent organizational and time management skills. Strong communication and interpersonal skills. Attention to detail and accuracy. Ability to work well under pressure and in a fast‑paced environment. Knowledge of air freight logistics and customs regulations. Understanding of trade laws and regulations. Language Skills Fluency in English is required. Knowledge of additional languages is a plus. Computer Literacy Proficiency in Microsoft Office Suite. Experience with logistics software and systems is preferred. At-Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Compensation For this position, the expected base pay range is $22.50 – $30.50/hour. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr