Owner Relations Manager Job at GOEBEL FIXTURE COMPANY in Keystone

Owner Relations Manager (Project Management) Owner Relations Manager is a friendly, organized, and hard‑working individual with versatile customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires someone who works well in a team setting while being independent and self‑motivated, with the ability to stay on task without needing micromanagement. Responsibilities Relationship Management: Serve as the primary point of contact for homeowners, managing day‑to‑day operations and promptly resolving any issues. Onboarding & Property Management: Oversee the entire onboarding process of new homes, from signed management agreements to going live on our websites, including scheduling cleanings, coordinating photography, and building online listings. Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, collaborating with Stay Montana departments such as Revenue, Field Operations, Marketing, and Guest Experience teams. Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions and reporting on progress and results. Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks. Key Additional Responsibilities Tour properties to gain in‑depth knowledge of each home. Build and maintain strong, lasting relationships with homeowners, focusing on owner retention. Become knowledgeable about Summit County Mountain Retreats' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes. Collaborate with homeowners to gather and document property information such as amenities, policies, check‑in procedures, and local area attractions, to create comprehensive guest books. Coordinate with Maintenance and Operations teams to ensure all tasks are completed efficiently. Liaise with HOAs or on‑site property managers to understand and communicate all aspects of guest check‑in, snow removal, and general property upkeep. Benefits Medical, Dental, Vision, Life Insurance, 401(k), PTO, Holiday Pay. #J-18808-Ljbffr