Director of UX, Product Experience
(Open to Remote, USA)
A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also especially proud of our award‑winning culture and our regular appearance on those “Best Places to Work” lists.
If you end up joining us, we’ll only ask you one thing: bring your whole, authentic self, what we call your million data points. Bring your work experience, problem solving skills, talent, joy, passion and all the things that make you, you. Because when you feel free to be you, it makes it easier for us to be us.
Opportunity
As a Director of User Experience Design, you and your team will be directly responsible for shaping the experience of Splunk’s products across the broader ecosystem. Your work ensures our products deliver insightful, cohesive, and increasingly effortless experiences that scale across jobs, personas, and product lines.
You will be part of the Product Experience (PX) organization, reporting to a Senior Director of User Experience. Our mission is to make user experience a true differentiator for Splunk—one that drives customer trust, adoption, and long‑term value in a rapidly evolving and competitive market.
In this role, you will work closely with cross‑functional partners across Product Management, Engineering, Research, and other design disciplines to define and communicate a clear design strategy aligned with business goals. You will balance deep UX craft with systems‑level thinking, helping ensure that core product attributes—such as consistency, usability, scalability, and clarity—are experienced seamlessly across the Splunk portfolio.
As we have recently joined Cisco, you will also be key in helping us find opportunities for integrations that bring even more value to customers.
You will draw on real‑world experience in change management and culture building to support and mentor a dynamic team as Splunk continues to evolve as part of Cisco. Identifying opportunities for shared value, alignment and better ways of working will be critical to strengthening our practice and maximizing impact for both customers and employees.
Key Considerations
- Defining and overseeing work on key product experience objectives
- Allocating resources and assignments across teams and initiatives
- Managing budgets, staffing, and operational considerations
- Reviewing, critiquing, and elevating design quality and outcomes
- Partnering with peers and executive leaders in setting product strategy
Requirements
- 15+ years of UX design experience in B2B or B2C across regulated industries
- 10+ years of leading large UX research or product design teams at enterprise scale organizations
- Experience working on class‑leading products in data analytics, observability, network security, incident management or data visualization
- A strong body of research‑driven, customer‑centered design work that demonstrates success in informing and delivering on meaningful business outcomes (time to value, churn reduction, product adoption, active use, etc.)
- Ability to run and navigate organizational change and lead through moments of ambiguity
- Fluency with design tools like Figma, Adobe Suite, Miro, etc and interest in new ways of working
- Experience with global, asynchronous team coordination and management (e.g., time zone accommodations, cultural differences between locations)
- Ability to influence and impact product direction by being a thoughtful, proactive partner
- Excellent communication, presentation and interpersonal skills including the ability to communicate design insights clearly and persuasively across different audiences and at all levels of the organization (including executive level partners)
- M.A./M.S./Ph.D. or equivalent experience in User Experience Design, Human Factors, Graphic Design, Industrial Design, User Experience Research, Data Science, or other strongly related field
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long‑term disability coverage, and basic life insurance. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees
- 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness, determined by Cisco
- Non‑exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full‑time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area – $230,100.00 - $374,100.00
Non‑Metro New York State & Washington State – $216,500.00 - $337,000.00
For quota‑based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non‑exempt, will participate in a unique time‑off program to meet local requirements.