Insurance Office of America
Senior Account Manager (Fully Remote Opportunity)
Insurance Office of America, Clearwater, Florida, United States, 34623
Senior Account Manager – Commercial Lines (Fully Remote)
Insurance Office of America is seeking a seasoned Senior Account Manager to manage an assigned book of business, ensuring account retention and supporting new business. The role is fully remote (EST and CST only) with potential occasional onsite visits to a branch within a 50-mile radius. Candidates must have an active P&C license and at least 5 years of experience in Commercial Lines Account Management.
About the Role Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Serve as a subject matter expert for the account management team while maintaining a high degree of technical competence and industry expertise.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations, renewals, and policy management.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms ensuring data accuracy.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
5+ years of account management experience or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High school diploma or equivalent.
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑minute phone screen.
Online assessments.
Interview(s).
Salary Range The expected pay range is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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About the Role Coordinate day‑to‑day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Serve as a subject matter expert for the account management team while maintaining a high degree of technical competence and industry expertise.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations, renewals, and policy management.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms ensuring data accuracy.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA values.
Ideal Candidate Qualifications
5+ years of account management experience or 7+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active property & casualty licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office (Outlook, Word, Excel).
High school diploma or equivalent.
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture and work/family life balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
30‑minute phone screen.
Online assessments.
Interview(s).
Salary Range The expected pay range is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr