UnitedHealthcare
Field Account Manager, Specialty Benefits - Maryland Heights, MO
UnitedHealthcare, Maryland Heights, Missouri, United States, 63043
Field Account Manager, Specialty Benefits - Maryland Heights, MO
Join to apply for the
Field Account Manager, Specialty Benefits - Maryland Heights, MO
role at
UnitedHealthcare
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Specialty Field Account Manager is a professional who is responsible for providing proactive and strategic engagement with customers by building relationships, providing technical expertise, and developing strategies to meet business goals. The role will be responsible for educating customers on their Specialty Benefit plans and communicating various administrative/service-related changes to the customer. The role also includes facilitating the relationship between the customer and the Service team (CSO/DSCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. These roles require strong analytical, reporting, presentation, and communication skills. This position reports to the local field market leader.
Primary Responsibilities
Own the service experience of customers at the field level by working with the Regional Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
Develop and maintain solid relationship with internal partners in Service Team to manage customer service experience
Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Service Team, and conducting customer consultations as required
Facilitate customer meetings with the Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
Train customers on eServices
Expand customer expertise and reliance on eTools to drive usage and adoption
Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
Participate / support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker / Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials / directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
Coordinate implementation activities
Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type / size)
Required Qualifications
Insurance license needs to be obtained within 60 days of start as required by law
2+ years of work experience in a customer service role
Proficiency in Microsoft Word, PowerPoint, Excel
Proven advanced analytical and problem-solving skills
Proven ability to travel as needed
Preferred Qualifications
3+ years of previous health care industry experience
Specialty Benefits experience
Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
Proven ability to demonstrate superior presentation skills in both small and large group settings
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone — of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Accounting
#J-18808-Ljbffr
Field Account Manager, Specialty Benefits - Maryland Heights, MO
role at
UnitedHealthcare
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Specialty Field Account Manager is a professional who is responsible for providing proactive and strategic engagement with customers by building relationships, providing technical expertise, and developing strategies to meet business goals. The role will be responsible for educating customers on their Specialty Benefit plans and communicating various administrative/service-related changes to the customer. The role also includes facilitating the relationship between the customer and the Service team (CSO/DSCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. These roles require strong analytical, reporting, presentation, and communication skills. This position reports to the local field market leader.
Primary Responsibilities
Own the service experience of customers at the field level by working with the Regional Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
Develop and maintain solid relationship with internal partners in Service Team to manage customer service experience
Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Service Team, and conducting customer consultations as required
Facilitate customer meetings with the Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
Train customers on eServices
Expand customer expertise and reliance on eTools to drive usage and adoption
Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
Participate / support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker / Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials / directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
Coordinate implementation activities
Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type / size)
Required Qualifications
Insurance license needs to be obtained within 60 days of start as required by law
2+ years of work experience in a customer service role
Proficiency in Microsoft Word, PowerPoint, Excel
Proven advanced analytical and problem-solving skills
Proven ability to travel as needed
Preferred Qualifications
3+ years of previous health care industry experience
Specialty Benefits experience
Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
Proven ability to demonstrate superior presentation skills in both small and large group settings
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone — of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Accounting
#J-18808-Ljbffr