LensCrafters
LensCrafters - EyeCare Advisor
Position: Part-Time • Requisition ID: 908017 • Store #: 002698 (LensCrafters) • Pay Range: $18.12 - $26.13 per hour
LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. As an EyeCare Advisor, you will deliver the LensCrafters Experience, ensuring all patients receive the highest quality optometric care while supporting the smooth integration of doctor and retail functions.
Major Duties & Responsibilities
Greets customers without delay (within 30 seconds).
Answers the telephone within three rings in a friendly, courteous manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies unsatisfied customers and resolves issues quickly.
Demonstrates knowledge of appointment booking, scheduling procedures and computer operation.
Handles and files all patient records in an organized, HIPAA‑compliant manner.
Places contact lens orders, processes shipments and submits invoices for payment.
Operates the POS system terminal, accurately entering customer/patient and prescription information.
Collects proper payment following company security procedures and retains change.
Explains “One Hour” processing and expected delivery times.
Maintains store appearance and visual displays per company guidelines.
Maintains a safe working environment for all associates and patients.
Responds to changes in store promotions with appropriate staff communications, graphics and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge and accurately describes lens and frame features.
Assists customers in selecting frames and lenses that suit their vision, lifestyle and budget.
Doctor’s Office
Performs pre‑examination testing accurately and explains measurements to patients.
Provides coaching and guidance on contact lens care and handling.
Maintains and disinfects contact lens inventory; provides clinical support to Optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills.
Knowledge of current fashion trends.
Excellent communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organizational skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding this job posting, or if you are an individual with a disability who would like to request reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. As an EyeCare Advisor, you will deliver the LensCrafters Experience, ensuring all patients receive the highest quality optometric care while supporting the smooth integration of doctor and retail functions.
Major Duties & Responsibilities
Greets customers without delay (within 30 seconds).
Answers the telephone within three rings in a friendly, courteous manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies unsatisfied customers and resolves issues quickly.
Demonstrates knowledge of appointment booking, scheduling procedures and computer operation.
Handles and files all patient records in an organized, HIPAA‑compliant manner.
Places contact lens orders, processes shipments and submits invoices for payment.
Operates the POS system terminal, accurately entering customer/patient and prescription information.
Collects proper payment following company security procedures and retains change.
Explains “One Hour” processing and expected delivery times.
Maintains store appearance and visual displays per company guidelines.
Maintains a safe working environment for all associates and patients.
Responds to changes in store promotions with appropriate staff communications, graphics and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge and accurately describes lens and frame features.
Assists customers in selecting frames and lenses that suit their vision, lifestyle and budget.
Doctor’s Office
Performs pre‑examination testing accurately and explains measurements to patients.
Provides coaching and guidance on contact lens care and handling.
Maintains and disinfects contact lens inventory; provides clinical support to Optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills.
Knowledge of current fashion trends.
Excellent communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Organizational skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding this job posting, or if you are an individual with a disability who would like to request reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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