Volunteers of America Los Angeles
Case Manager Generalist
Volunteers of America Los Angeles, Los Angeles, California, United States, 90079
About Us
VOALA (Volunteers of America) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.
Pay Rate $22.91 - $24.12 Per Hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary & Purpose The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
Duties & Responsibilities
Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate.
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
Essential Duties
Assessment: conduct individual meetings regularly and develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources.
Coaching and Social Support: accompany participants to activities and services.
Coordinate Care and Case Management: connect participants to appropriate services.
Advocacy: represent participants before other agencies and community settings.
Capacity Building: motivate participant progress.
Outreach and Engagement: meet participants and bring them into programs.
Other duties as required and may be subject to change.
Qualifications Requirements
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Education
High School Diploma or GED. Completion of VOALA Case Management training within 6 months of hire.
Experience
Minimum 1‑year general experience in case management or a similar social services role.
Or Bachelor’s Degree in Social Services related field in lieu of experience.
Preferred Qualifications
Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field).
1 year of experience working with target population.
HMIS navigation skills.
EEO Statement Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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Pay Rate $22.91 - $24.12 Per Hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary & Purpose The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
Duties & Responsibilities
Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate.
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
Essential Duties
Assessment: conduct individual meetings regularly and develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources.
Coaching and Social Support: accompany participants to activities and services.
Coordinate Care and Case Management: connect participants to appropriate services.
Advocacy: represent participants before other agencies and community settings.
Capacity Building: motivate participant progress.
Outreach and Engagement: meet participants and bring them into programs.
Other duties as required and may be subject to change.
Qualifications Requirements
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Education
High School Diploma or GED. Completion of VOALA Case Management training within 6 months of hire.
Experience
Minimum 1‑year general experience in case management or a similar social services role.
Or Bachelor’s Degree in Social Services related field in lieu of experience.
Preferred Qualifications
Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field).
1 year of experience working with target population.
HMIS navigation skills.
EEO Statement Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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