First Bank is hiring: BUSINESS RELATIONSHIP OFFICER I - CONDADO BRANCH - FIRSTBA

BUSINESS RELATIONSHIP OFFICER I FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview The primary role of a Business Relationship Officer is a customer facing position whose primary role is to achieve, retain, deepen, and manage relationship. Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employees must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned. What You’ll Need to Succeed Prospect for potential new clients and turn this into increased business. Cold call as appropriates within your market or geographic area to ensure a robust pipeline of opportunities. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Work with team to develop proposals that speak to the client’s needs, concerns, and objectives. Participate in pricing the solution / service. Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Work proactively retention of Bank’s customers. Impact profitability through ensuring strategic and tactical management decisions and new business development results. Present new products and services and enhance existing relationships. Provides services to actual portfolio customers. Promotes and ensures the growth of the deposit portfolio, loans and selling of banking products and services. Work with technical staff and other internal colleagues to meet customer needs. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. Ensure efficient and effective marketing, advertising, and promotional planning through the Marketing department. Deposit portfolio management. Management and Growth of Preferred Segment. Submit weekly progress reports and ensure data is accurate. Complies and enforces closing officers’ unit with related policies, procedures, laws and regulations including but not limited to anti-money laundering, US Patriot Act, Bank Secrecy Act, OFAC, fraud protection, security procedures, and privacy and confidentiality requirements. Performs all other additional duties as may be assigned. Meet the established goal of new deposit sales and growth. Competencies Language – Excellent verbal and written communicationskills. Bilingual, preferable. Abilityto read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Reasoning – Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Customer service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance. Knowledge – in Banking laws and regulations; banking (individual and commercial) products and services; Credit policy. Good skills in: Problem solving; selling and marketing techniques and establishing priorities, goal oriented and able to work under pressure. Computer literacy (Word, Excel, Power Point) Participative leadership oriented. Teamwork oriented. Strategic thinking capacity. What You’ll Need Bachelor’s degree in Business Administration, but not limited to other. Three (3) years of Branch Banking related experience or four (4) years minimum of relevant experience in direct sales. An equivalent combination of academic curriculum and experience could be considered for the job. Computer literate in the use of MS Office. Leadership, administrative, sales and supervisory skills Knowledge of banking regulations as Compliance requirements, such as, Know Your Customer, Bank Secrecy Act, preferable. Good analytical skills, multitask, organized, problem solving, goal oriented and able to work under pressure. Excellent communication and written and presentation skills. Fully Bilingual, required*. Driver License and car in good conditions. Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other Branches within the geographical area. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. EQUALEMPLOYMENT OPORTUNITY EMPLOYER #J-18808-Ljbffr In Summary: The Business Relationship Officer is a customer facing position whose primary role is to achieve, retain, deepen, and manage relationship . The position is responsible for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies . En Español: BUSINESS RELATIONSHIP OFFICER I FirstBank PR, nos esforzamos por ser un asesor confiable para nuestros clientes y nuestros empleados son los que garantizan cumplir nuestra promesa de excelencia en servicio al cliente personalizado. Nuestros más de 3.100 empleados en Puerto Rico, las Islas Vírgenes y Florida comparten una pasión por el excelente servicio al Cliente. Estamos orgullosos de nuestro equipo porque están superando continuamente las expectativas de nuestros clientes. ¿Tienes la pasión de ayudar a los clientes, construir relaciones y brindar servicios al cliente extraordinarios y personalizados? Si tu respuesta es sí, FirstBank es el lugar número uno para ti. Una breve descripción La función principal de un Oficial de Relaciones Empresariales es enfrentarse a una posición del cliente cuyo papel primordial es lograr, retener, profundizar y administrar relaciones potenciales. Necesitamos asegurarnos de que se adhieran a las políticas financieras de los bancos, AMSAL y la Oficina de Control de Empleos (OFCA) dentro de esta línea de operaciones operadoras de negocios. Investigar y construir relaciones con nuevos clientes. Trabajar con el equipo para desarrollar propuestas que hablen a las necesidades, preocupaciones y objetivos del cliente. Participar en la fijación de precios de la solución / servicio. Cerrar nuevos acuerdos comerciales mediante la coordinación de los requisitos; desarrollar y negociar contratos; integrar los requerimientos contractuales con las operaciones empresariales. trabajar proactivamente en la retención de clientes del Banco. Impactar la rentabilidad al garantizar decisiones estratégicas y tácticas de gestión y nuevos resultados de desarrollo empresarial. Presentar nuevos productos y servicios y mejorar las relaciones existentes. Proveer servicios a los clientes actuales de cartera. Promover y asegurar el crecimiento de la cartera de depósitos, préstamos y venta de productos y Servicios bancarios. Trabajando con personal técnico y otros colegas para satisfacer las necesidades de los clientes. presentar y consultar con la gerencia de nivel medio y alto sobre tendencias de negocio con miras a garantizar nuevos servicios, productos y canales de distribución. Identificar campañas promocionales, servicios de administración de datos segregados y aumentar las relaciones ya existentes. Cumple y hace cumplir con los requisitos de privacidad y confidencialidad. Realiza todas las demás tareas adicionales que se le puedan asignar. Cumprir el objetivo establecido de nuevas ventas de depósitos y crecimiento. Competencias Lenguaje Excelentes habilidades de comunicación verbal y escrita del cliente. Bilingüe, preferible. Habilidad para leer, analizar e interpretar periódicos comerciales generales, revistas profesionales, procedimientos técnicos o regulaciones gubernamentales. Buenas habilidades en: Resolución de problemas; ventas y técnicas de marketing y establecimiento de prioridades, orientación al objetivo y capacidad para trabajar bajo presión. Alfabetización informática (Word, Excel, Power Point) Liderazgo participativo orientado a trabajo en equipo. Capacidad de pensamiento estratégico. Lo que necesitará un título de licenciatura en Administración de Empresas, pero no limitado a otros. Tres (3) años de experiencia relacionada con la banca de sucursal o cuatro (4) años mínimo de experiencia relevante en ventas directas. Se podría considerar una combinación equivalente de currículo académico y experiencia del cliente para el trabajo. Literacia informática en el uso de MS Office. liderazgo, administración, venta y supervisión Conocimientos de las regulaciones bancarias como requisitos de cumplimiento, tales como, Tu conocimiento, Ley de secreto bancario, preferible. Buenas competencias analíticas, multitáctica, orientadas a resolver problemas, objetivos organizados y aptitudes laborales. La relación de presentación de informes puede no reflejar los cambios más recientes en la estructura de información corporativa.