HOA Community Association Manager Job at Associa in Tucson

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. Position Community Manager (Portfolio Community Manager) Job Description Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures. Act as primary liaison with the Association Board of Directors and homeowners as needed. Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc. Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. Monitor corporate and client delinquency rates and collections process for account portfolio. Attend Board meetings per the management agreement and community events as needed. Prepare Board packages according to established time frames. Ensure Board of Directors is aware of legal actions involving the Association. Maintain unit and contract files relating to the operations of the Association. Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary. Maintain C3 database, including updating resident information. Manage routine and special project vendor procurement and performance evaluation as contracted. Oversee the AP process in accordance with Associa home office processes and procedures. Perform additional hands‑on tasks and provide supervision or assistance as requested by clients and/or Associa. Other duties as assigned. Requirements Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.). Understanding of communities/property/real estate and homeowners associations. Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with homeowner requests. Proficient in business correspondence (grammar, structure, punctuation, spelling). Proficient in conflict resolution techniques. Strong professional communication skills (phone, interpersonal, written, verbal). Excellent customer service skills. Self‑motivated, proactive, detail‑oriented and a team player. Strong time‑management and prioritization skills. Associate's Degree required; Bachelor's Degree preferred. Willingness to obtain CMCA certification. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Marketing and Sales We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr