Vantage Management Group
Sales and Customer Service Representative
Vantage Management Group, San Jose, California, United States
Customer Service Representative. The Sales and Customer Service Representative learn how to promote AT&T Fiber benefits, provide top-tier customer care, and help clients select the connectivity solutions that best fit their needs—while advancing their skills in a growth-driven marketing environment.
As a Sales and Customer Service Representative, you will be the definitive source for AT&T Fiber solutions. The Sales and Customer Service Representative's consultative approach during onboarding and diligent account management post-sale will be the key to cultivating enduring customer relationships and achieving collective business goals.
Core Functions of the Sales and Customer Service Representative
Serve as the primary customer liaison, delivering accurate information on AT&T Fiber solutions and ensuring the timely resolution of account needs.
Identify sales opportunities by recommending AT&T Fiber upgrades, bundled packages, and new service plans that enhance connectivity and value.
Coordinate activations, upgrades, and sales adjustments with precision to ensure seamless integration across AT&T Fiber systems.
Maintain detailed CRM records of account activity, service milestones, and client feedback to support retention and compliance.
Collaborate with internal teams across sales, operations, and technical support to resolve service challenges and ensure consistent account management.
Support sales initiatives by contributing to product launches, sales campaigns, and community engagement programs that elevate AT&T Fiber’s visibility and brand trust.
Serve as the primary customer liaison, delivering accurate information on AT&T Fiber solutions and ensuring the timely resolution of account needs.
Identify sales opportunities by recommending AT&T Fiber upgrades, bundled packages, and new service plans that enhance connectivity and value.
Coordinate activations, upgrades, and sales adjustments with precision to ensure seamless integration across AT&T Fiber systems.
Maintain detailed CRM records of account activity, service milestones, and client feedback to support retention and compliance.
Collaborate with internal teams across sales, operations, and technical support to resolve service challenges and ensure consistent account management.
Support sales initiatives by contributing to product launches, sales campaigns, and community engagement programs that elevate AT&T Fiber’s visibility and brand trust.