Automotive Service Advisor

As our Service Advisor, you’ll be the friendly, knowledgeable “face” of our service department — the trusted guide who turns mechanical jargon into clear options and builds lasting customer relationships. Your day-to-day will include: Greeting customers, listening to their vehicle concerns, and gathering accurate information. Translating technician findings into understandable, transparent repair and maintenance options. Writing detailed repair orders, tracking parts and job status, presenting finalized invoices to the customer and communicating the information accurately. Recommending maintenance services and helping customers make informed decisions Our ideal candidate is: A warm, approachable communicator who enjoys helping people. You listen, clarify, and make customers feel valued. Organized and detail-driven. You juggle multiple tasks, manage parts/orders/follow-ups, and write accurate repair orders using shop software. Sales-minded but ethical. You believe in educating customers, not pressuring them; you build trust for long-term retention. A team player and problem-solver. You bridge communication between techs, parts, and customers — and help keep the shop running smoothly. Professional, reliable, and integrity-driven. You show up on time, dress appropriately, and protect our reputation with honesty and accountability. Experienced (preferred, but not mandatory). Ideally you’ve worked as a service advisor, writer, customer-service professional, or have a mechanical/automotive experience. Willing to participate in training. Online training is a requirement. As well as occasionally travelling to training events Why you’ll love it at Center Point Automotive:

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