Insurance Office of America
Account Manager- Commercial Lines - Remote (General Book)
Insurance Office of America, Marathon, Florida, United States, 33050
Account Manager – Commercial Lines (Remote – General Book)
Title:
Account Manager – Commercial Lines
Work Mode:
Remote (Florida Residents Only) |
Location/Supporting:
Jacksonville, FL |
Book Focus:
General, Construction, Contractors, Real Estate
Remote Work Policy:
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as business needs arise. All remote workers must maintain a dedicated, distraction‑free workspace. Remote work is not a substitute for personal responsibilities such as childcare or elder care.
About the Role:
Manage an assigned book of business to ensure account retention and support new business. Coordinate administrative and customer service activities, resolve complex issues and prevent errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor activity and suspense to ensure timely completion.
Communicate workload status and issues with the account team.
Deliver excellent service and proactively anticipate needs.
Stay updated on company policies and procedures.
Seek and adopt best practices for continuous improvement.
Champion IOA values, demonstrating integrity and leadership.
Ideal Candidate Qualifications
3+ years of account management experience or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office.
High School Diploma or equivalent.
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture with work‑family balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Salary Range:
$65,000 – $90,000 annually depending on experience and skills.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Account Manager – Commercial Lines
Work Mode:
Remote (Florida Residents Only) |
Location/Supporting:
Jacksonville, FL |
Book Focus:
General, Construction, Contractors, Real Estate
Remote Work Policy:
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as business needs arise. All remote workers must maintain a dedicated, distraction‑free workspace. Remote work is not a substitute for personal responsibilities such as childcare or elder care.
About the Role:
Manage an assigned book of business to ensure account retention and support new business. Coordinate administrative and customer service activities, resolve complex issues and prevent errors or omissions.
Key Responsibilities
Maintain technical competence and industry expertise.
Direct daily activities of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor activity and suspense to ensure timely completion.
Communicate workload status and issues with the account team.
Deliver excellent service and proactively anticipate needs.
Stay updated on company policies and procedures.
Seek and adopt best practices for continuous improvement.
Champion IOA values, demonstrating integrity and leadership.
Ideal Candidate Qualifications
3+ years of account management experience or 5+ years in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.
Active licensing; professional designation (CIC or equivalent) preferred.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional customer service, communication, multitasking, and organizational skills.
Proficiency in MS Office.
High School Diploma or equivalent.
What We Offer
Competitive salary and bonus potential.
Company‑paid health insurance.
Paid holidays, vacations, and sick time.
401(k) with employer match.
Professional growth and career progression opportunities.
Respectful culture with work‑family balance.
Community service commitment.
Supportive teammates and a rewarding work environment.
Application Process
30‑minute phone screen.
Online assessments.
Interview(s).
Salary Range:
$65,000 – $90,000 annually depending on experience and skills.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr