Arch Insurance Group Inc.
Sr. Claims Account Manager - Construction
Arch Insurance Group Inc., Chicago, Illinois, United States
Role Overview
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Sr. Claims Account Manager - Construction
role at
Arch Insurance Group Inc.
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. In short, we enable possibility. The Claims Division is seeking a Claims Account Manager (CAM/AVP) to join the Central Construction Team. The incumbent will actively manage and oversee assigned Construction accounts and be responsible for overseeing construction liability claims (GL, AL, APD) handled by the Third-party Administrator (TPA) team members, supporting high-exposure commercial business accounts.
Job Responsibilities
Work with our TPA’s to ensure proper claims handling and service delivery, including:
Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business
Attend mediations and trials
Grant reserve and settlement authority on cases above the TPA’s authority
Make coverage determinations and write Reservation of Rights and coverage disclaimer letters
Complete claims audits at TPA branch claims offices or online
Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
Act as the Service Manager/Arch claims contact for all accounts written by Arch Underwriting, including:
Participate in client set‑up meetings
Participate in telephonic as well as in‑person claims reviews
Participate in mid‑term meetings
Help resolve any claims or service issues that arise
Work with Underwriting and Risk Control to assist in the risk selection process, including:
Review new/renewal submissions and comment on any claims, legal or jurisdictional issues
Address potential solutions to current claims or service problems
Participate in meetings with brokers and/or prospective accounts
Identify loss trends on an account or book of business level
Conduct due diligence reviews on new TPAs or accounts that want to self‑administer claims
Collaborate with other internal business units such as Finance, IT, and Legal on any issues or projects that arise
Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers compensation board requirements, etc.)
Qualifications
Minimum of ten (10) years’ working experience overseeing TPAs and managing AL, GL, APD claims for high deductibles and self‑insured accounts; preferred 15+ years
Bachelor’s degree preferred; 10+ years direct experience in lieu of degree
Proper Adjuster Licenses in all applicable states
Ability to handle high severity claims
Knowledge & expertise with multiple jurisdictions
Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem‑solving, analytical, organizational, and time‑management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
Salary & Compensation For Chicago:
$111,100 - $149,970/year . Position is incentive eligible and total individual compensation will be based on geographic location, scope & responsibilities, qualifications, talent availability & specialization, and business needs.
Benefits
Comprehensive benefits package including multiple medical plans plus dental, vision and prescription drug coverage
Competitive 401(k) with generous matching
PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance
Short and Long‑Term Disability
Paid Parental Leave up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
And more
How to Apply If you like solving complex business problems, working with talented colleagues, and have an innovative mindset, Arch may be a great fit for you. Submit your application through our careers portal and join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
#J-18808-Ljbffr
Sr. Claims Account Manager - Construction
role at
Arch Insurance Group Inc.
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. In short, we enable possibility. The Claims Division is seeking a Claims Account Manager (CAM/AVP) to join the Central Construction Team. The incumbent will actively manage and oversee assigned Construction accounts and be responsible for overseeing construction liability claims (GL, AL, APD) handled by the Third-party Administrator (TPA) team members, supporting high-exposure commercial business accounts.
Job Responsibilities
Work with our TPA’s to ensure proper claims handling and service delivery, including:
Performing claims oversight on claims with an expected value over $50,000 for guaranteed cost policies and at 50% of the retention for deductible and self-insured business
Attend mediations and trials
Grant reserve and settlement authority on cases above the TPA’s authority
Make coverage determinations and write Reservation of Rights and coverage disclaimer letters
Complete claims audits at TPA branch claims offices or online
Handle or facilitate administrative tasks between Arch and the TPA to ensure seamless service delivery to the client
Act as the Service Manager/Arch claims contact for all accounts written by Arch Underwriting, including:
Participate in client set‑up meetings
Participate in telephonic as well as in‑person claims reviews
Participate in mid‑term meetings
Help resolve any claims or service issues that arise
Work with Underwriting and Risk Control to assist in the risk selection process, including:
Review new/renewal submissions and comment on any claims, legal or jurisdictional issues
Address potential solutions to current claims or service problems
Participate in meetings with brokers and/or prospective accounts
Identify loss trends on an account or book of business level
Conduct due diligence reviews on new TPAs or accounts that want to self‑administer claims
Collaborate with other internal business units such as Finance, IT, and Legal on any issues or projects that arise
Address state and federal regulatory issues (Medicare issues, state insurance department audits/complaints, state workers compensation board requirements, etc.)
Qualifications
Minimum of ten (10) years’ working experience overseeing TPAs and managing AL, GL, APD claims for high deductibles and self‑insured accounts; preferred 15+ years
Bachelor’s degree preferred; 10+ years direct experience in lieu of degree
Proper Adjuster Licenses in all applicable states
Ability to handle high severity claims
Knowledge & expertise with multiple jurisdictions
Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem‑solving, analytical, organizational, and time‑management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
Salary & Compensation For Chicago:
$111,100 - $149,970/year . Position is incentive eligible and total individual compensation will be based on geographic location, scope & responsibilities, qualifications, talent availability & specialization, and business needs.
Benefits
Comprehensive benefits package including multiple medical plans plus dental, vision and prescription drug coverage
Competitive 401(k) with generous matching
PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance
Short and Long‑Term Disability
Paid Parental Leave up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
And more
How to Apply If you like solving complex business problems, working with talented colleagues, and have an innovative mindset, Arch may be a great fit for you. Submit your application through our careers portal and join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
#J-18808-Ljbffr